Narrative: d. 2. L. ii.

Strategic Planning Template

Goal 1 Successful employment outcomes for South Carolinians with disabilities through specialized individualized services. Strategy 1.1 Improve the quality of employment outcomes for eligible individuals with disabilities. Objective 1.1.1 Support continuous improvement within Program Integrity: Productivity, Compliance Assurance, and Customer Service. Objective 1.1.2 Increase services to underserved and emerging disability populations. Objective 1.1.3 Identify opportunities for matching client strengths and abilities with community employment needs. Objective 1.1.4 Demonstrate effectiveness in national comparative data for performance measures. Strategy 1.2 Enhance school-to-work transition services. Objective 1.2.1 Maximize relationships with education officials in all S.C. school districts. Objective 1.2.2 Improve services to individuals with autism spectrum disorders and intellectual/developmental disabilities. Objective 1.2.3 Enhance services for at-risk youth with disabilities. Objective 1.2.4 Expose students with disabilities to careers in science, technology, engineering and math through High School/High Tech programs. Strategy 1.3 Enhance job driven vocational training programs. Objective 1.3.1 Develop job-readiness skills through work training center activities, demand-driven skills training, and on-the-job supports. Objective 1.3.2 Equip clients for job search through resume development, interviewing skills, other "soft" skills, and disability-related classes. Goal 2 We will be a team of highly qualified professionals who have the commitment, accountability and opportunity to excel. Strategy 2.1 Provide training to equip staff to provide quality vocational rehabilitation services. Objective 2.1.1 Develop training based on needs assessment in accordance with the State Plan. Objective 2.1.2 Enhance job-specific training for specialized areas of agency operations. Strategy 2.2 Foster opportunities for professional growth and the enhancement of future leadership. Objective 2.2.1 Provide a professional development and leadership program. Objective 2.2.2 Maintain a working environment that fosters measurable increases in job satisfaction and rewards accomplishment. Objective 2.2.3 Structure a work environment that promotes employee accountability for performance and ethical standards. Goal 3 Accountability to taxpayers through efficient and effective use of resources entrusted to us. Strategy 3.1 Successful outcomes for clients and claimants using resources efficiently. Objective 3.1.1 High return on investment for clients through successful employment outcomes. Objective 3.1.2 Demonstrate cost effectiveness that compares favorably with national/regional peers. Strategy 3.2 Continued evaluation and improvement of key processes. Objective 3.2.1 Conversion to electronic case management system encompassing time management and compliance aids with statewide access. Objective 3.2.2 Expansion and enhancement of quality assurance and program evaluation. Objective 3.2.3 Evaluation and development of fiscal and programmatic joint processes. Strategy 3.3 Ensure safety and adequacy of infrastructure. Objective 3.3.1 I.T. and systems security. Objective 3.3.2 Promote a safe environment for staff and clients, resulting in minimal rates of injury. Goal 4 Maintain a dynamic network of partnerships to shape a better future for all stakeholders. Strategy 4.1 Increase collaboration with other state agencies and community organizations. Objective 4.1.1 Inform stakeholders of services and get their feedback on VR performance in meeting needs. Objective 4.1.2 Provide employment preparations and supports for people with disabilities referred by partner agencies and organizations. Objective 4.1.3 Build relationships that encourage complementary interagency collaboration. Strategy 4.2 Mutually beneficial partnerships with business and industry that provide employment/training opportunities for clients. Objective 4.2.1 Build and maintain VR Business Partnership Network and collaborate with business and industry associations. Objective 4.2.2 Actively use business advisory councils for guidance on employment standards and training curricula. Objective 4.2.3 Advanced solutions for job matching through Career Connect and Universal Business Database. Objective 4.2.4 Provide outsource opportunities that meet clients’ job readiness training needs and local labor market and industry needs.