Narrative: d. 2. L. iii. III.

The Performance Measurement Template outlines exiting measure of performance. This section will be updated in the future as the performance accountability measures required under section 116 of WIOA are implemented. In addition, items related to the most recent monitoring activities conducted under section 107 were included in development of both the strategic planning template and the performance measurement template.

Item 1 Performance Measure: Successful Employment Outcomes (state fiscal year) Last Value: 6,382 Current Value: 6,747 Target Value: 7,252 Time Applicable: July 1-June 30 Data Source and Availability: internal IT program; real-time Reporting Frequency: monthly Calculation Method: number of individuals exiting program in employment and who remain employed for at least 90 days Associated Objective(s): 1.1.1, 1.1.2, 1.1.3, 1.1.4 Item 2 Performance Measure: Rehabilitations Per 100,000 Population; national and regional ranking Last Value: 114; US: 6th; Southeast: 2nd Current Value: 136; updated national data unavailable Target Value: Top 5 in US Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: Rehabilitation Services Administration (RSA) and US Census; annual Reporting Frequency: annual Calculation Method: state population estimate divided by number of successful outcomes Associated Objective(s): 1.1.1, 1.1.2, 1.1.3, 3.1.1 Item 3 Performance Measure: Change in number of successful employment outcomes from previous federal fiscal year Last Value: 1,141 increase Current Value: 232 increase (projected) Target Value: increase of at least 1 (national standard) Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA Standards and Indicators and internal data Reporting Frequency: annual Calculation Method: the difference between the number of individuals exiting the VR program who achieved an employment outcome during the current perf. period and the number who achieved an employment outcome during the previous period Associated Objective(s): 1.1.4 Item 4 Performance Measure: Percentage of clients with employment outcomes Last Value: 60.15% Current Value: 56.08% Target Value: 55.8% (national standard) Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA Standards and Indicators and internal data Reporting Frequency: annual Calculation Method: the percentage of individuals exiting the program during the performance period who have achieved an employment outcome after receiving services Associated Objective(s): 1.1.4 Item 5 Performance Measure: Percentage of clients with employment outcomes who were competitively employed Last Value: 99.54% Current Value: 98.53% Target Value: 72.6% (national standard) Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA Standards and Indicators and internal data Reporting Frequency: annual Calculation Method: the percentage of individuals who exit the VR program in employment in integrated settings without ongoing support services or self-employment with hourly rate of earnings equivalent to at least the federal or state minimum wage rate, whichever is higher, based on all individuals exiting with an employment outcome after receiving services Associated Objective(s): 1.1.4 Item 6 Performance Measure: Percentage of competitively employed clients having significant disabilities Last Value: 90.22% Current Value: 91.70% Target Value: 62.54% (national standard) Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA Standards and Indicators and internal data Reporting Frequency: annual Calculation Method: percentage of those individuals who are competitively employed after receiving services who have disabilities classified as significant Associated Objective(s): 1.1.4 Item 7 Performance Measure: Ratio of rehabilitated client wages compared to state average wage Last Value: 0.55 Current Value: 0.57 Target Value: 0.52 (national standard) Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA Standards and Indicators and internal data Reporting Frequency: annual Calculation Method: ratio of the average hourly earnings of all individuals in competitive employment after VR services to the average hourly earnings of all employed individuals in the state Associated Objective(s): 1.1.4 Item 8 Performance Measure: Difference in percentage of clients self-supporting after services compared with before Last Value: 66.97% Current Value: 69.94% Target Value: 53% (national standard) Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA Standards and Indicators and internal data Reporting Frequency: annual Calculation Method: for all individuals with competitive employment outcomes, the difference in the percentage of individuals who at program entry reported their income as the largest single source of support, and the percentage that reported their personal income as the largest single source of support at program exit Associated Objective(s): 1.1.4 Item 9 Performance Measure: Service rate for minority clients as ratio to non-minority Last Value: 1.01 Current Value: 0.96 Target Value: 0.8 (national standard) Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA Standards and Indicators and internal data Reporting Frequency: annual Calculation Method: the ratio of the percent of individuals with a minority background to the percent of individuals without a minority background exiting the program who received VR services Associated Objective(s): 1.1.4 Item 10 Performance Measure: Program Integrity - Customer Service Last Value: 92.59% Current Value: 96.29% Target Value: improvement Time Applicable: July 1-June 30 Data Source and Availability: Internal IT program; Intranet Reporting Frequency: quarterly Calculation Method: percentages of satisfied ratings in client surveys (90% weight) and percentages of satisfied ratings in mystery shopper surveys (10% weight) Associated Objective(s): 1.1.1, 1.1.2, 4.1.1, 4.2.1 Item 11 Performance Measure: Program Integrity - Compliance Assurance Last Value: 97.20% Current Value: 97.23% Target Value: improvement Time Applicable: July 1-June 30 Data Source and Availability: Internal IT program; Intranet Reporting Frequency: quarterly Calculation Method: adherence to client services policy as evidenced in quality assurance reviews; total number of correct procedural and substantial questions divided by total number of correct and incorrect questions Associated Objective(s): 1.1.1, 3.2.2 Item 12 Performance Measure: Program Integrity – Productivity Last Value: 97.41% Current Value: 96.65% Target Value: 100% Time Applicable: July 1-June 30 Data Source and Availability: Internal IT program; Intranet Reporting Frequency: quarterly Calculation Method: total number of clients who have achieved successful outcomes divided by the prorated goal Associated Objective(s): 1.1.1, 1.1.2, 1.1.3, 1.1.4 Item 13 Performance Measure: Average Total Cost Per Client Served (lower = better); national and regional ranking Last Value: $2,093; 13th in US; 3rd in Southeast Current Value: $2,218; updated national data unavailable Target Value: Top 10 in US Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: data from RSA-2 applied to internal calculation annually Reporting Frequency: annual Calculation Method: Total VR program expenditures divided by total persons served Associated Objective(s): 3.1.2, 1.1.1 Item 14 Performance Measure: Average Total Cost Per Rehabilitation (lower = better); national and regional ranking Last Value: $14,565; 7th in US; 1st in Southeast Current Value: $12,693; updated national data unavailable Target Value: Top 5 in US Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: data from RSA-2 and RSA-911 applied to internal calculation annually Reporting Frequency: annual Calculation Method: Total VR program expenditures divided by total successful employment outcomes Associated Objective(s): 3.1.1., 3.1.2 Item 15 Performance Measure: Amount each successfully rehabilitated client will repay in taxes for each dollar spent on his/her rehabilitation Last Value: $4.83 Current Value: $4.54 Target Value: increase Time Applicable: July 1-June 30 Data Source and Availability: internal from IT report calculated annually Reporting Frequency: annual Calculation Method: factors include: total overhead cost; adjustment rate for wage change; unemployment rate; mortality rate; underestimation of referral earnings; gain not attributable to VR services; fringe benefits factor; discount rate; tax factor; retirement age Associated Objective(s): 3.1.1 Item 16 Performance Measure: Number of years for each rehabilitated client to repay cost of rehabilitation Last Value: 4.44 Current Value: 4.51 Target Value: decrease Time Applicable: July 1-June 30 Data Source and Availability: internal from IT report calculated annually Reporting Frequency: annual Calculation Method: factors include: total overhead cost; adjustment rate for wage change; unemployment rate; mortality rate; underestimation of referral earnings; gain not attributable to VR services; fringe benefits factor; discount rate; tax factor; retirement age Associated Objective(s): 3.1.1. Item 17 Performance Measure: Reimbursement from Social Security Administration for SCVRD Job Placements Last Value: $906,146 Current Value: $1,013,544 Target Value: 10% increase Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: Social Security Administration; annual Reporting Frequency: annual Calculation Method: SSA reimburses state VR agencies for the cost of services provided to beneficiaries with disabilities if services result in achievement of employment at a specified earnings level and provide savings to the SSA trust fund Associated Objective(s): 1.1.3, 3.1.1 Item 18 Performance Measure: New Applicants Referred to SCVRD Last Value: 13,716 Current Value: 14,780 Target Value: increase and representative of needs Time Applicable: July 1-June 30 Data Source and Availability: Internal IT program; real-time Reporting Frequency: monthly Calculation Method: count of new applicants statewide Associated Objective(s): 1.1.2, 4.1.1, 4.1.2 Item 19 Performance Measure: Successfully rehabilitated clients working 35+ hours per week exceeds national and regional VR averages Last Value: 64% SCVRD; 53% Southeast; 48% US (FFY13) Current Value: 63.4% SCVRD; FFY14 national data unavailable Target Value: higher percentage than SE and US Time Applicable: Oct. 1-Sept.30 Data Source and Availability: RSA database and internal data; annual Reporting Frequency: annually Calculation Method: percentage of status 26 (employed at exit) clients working 35+ hours/week Associated Objective(s): 1.1.3 Item 20 Performance Measure: Successfully rehabilitated clients (transition-aged) working 35+ hours per week exceeds national and regional VR averages Last Value: 57% SCVRD; 44% Southeast; 42% US (FFY13) Current Value: 56% SCVRD; FFY 14 national data unavailable Target Value: higher percentage than SE and US Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: RSA database and Internal data; annual Reporting Frequency: annually Calculation Method: percentage of status 26 (employed at exit) clients ages 14-24 working 35+ hours/week Associated Objective(s): 1.2.1, 1.2.2, 1.2.3, 1.2.4 Item 21 Performance Measure: Increase successful employment outcomes for transition-age clients (14-24) Last Value: 1,838 Current Value: 1,969 Target Value: increase Time Applicable: July 1-June 30 Data Source and Availability: SCVRD Planning and Program Development office; ongoing Reporting Frequency: monthly Calculation Method: Totals from all SCVRD field office locations Associated Objective(s): 1.2.1, 1.2.2, 1.2.3, 1.2.4 Item 22 Performance Measure: Percentage of individuals served by agency who are in transition age range (14-24) Last Value: 38.1% SFY2014 Current Value: 37.7% SFY2015 Target Value: +/-’ 5% of US avg. (34.9% in 2013, last available data) Time Applicable: July 1 - June 30 Data Source and Availability: Internal data; annual Reporting Frequency: annual Calculation Method: total number of individuals between the ages of 14 and 24 at application who received services divided by the total number of individuals who received services multiplied by 100 Associated Objective(s): 1.2.1, 1.2.2, 1.2.3, 1.2.4 Item 23 Performance Measure: Student participation in Disability Mentoring Day activities Last Value: 1,083 Current Value: 1,118 Target Value: increase Time Applicable: Oct-13 Data Source and Availability: Planning and Program Development; annual Reporting Frequency: annual Calculation Method: total number of students with disabilities participating in local Disability Mentoring Day activities in which employers provide job shadow/mentoring opportunities Associated Objective(s): 1.2.1, 1.2.2,1.2.3, 1.2.4 Item 24 Performance Measure: Positive outcomes in employee well-being surveys Last Value: 3.95 on scale of 5.0 Current Value: 3.94 on scale of 5.0 Target Value: Improvement Time Applicable: July 1- June 30 Data Source and Availability: Surveys compiled by Human Resources department annually Reporting Frequency: annual Calculation Method: Survey of 16 questions related to job satisfaction circulated to all locations and position types; each answered on scale of 5; measure shown is composite average. Associated Objective(s): 2.2.2, 2.2.1, 3.1.2 Item 25 Performance Measure: Agency staff turnover rates compare favorably with average for S.C. state government and average for state governments nationally Last Value: 9.1% SCVRD; 10.9% SC state gov. (estimated); 16.2% nationally Current Value: 10.2% SCVRD; 10.9% SC state gov. (estimated); 14.9% nationally Target Value: lower rate Time Applicable: SCVRD: July 1-June 30; most recent available data for comparative Data Source and Availability: data from state Office of Human Resources, US Department of Labor, SCVRD, annually Reporting Frequency: annual Calculation Method: compiled from most recently available state and national data; current state comparative value estimated from available OHR data Associated Objective(s): 2.2.2 Item 26 Performance Measure: Training events for staff (face-to-face, webinars, videoconference, online) Last Value: 613 Current Value: 684 Target Value: N/A Time Applicable: July 1- June 30 Data Source and Availability: HRD director; ongoing Reporting Frequency: bi-annually Calculation Method: totals from training record system Associated Objective(s): 2.1.1 Item 27 Performance Measure: Professional Development & Leadership Program completion Last Value: 80 (professional development level) Current Value: 37 (professional development); 63 (leadership) Target Value: 47 (professional development; 33 (leadership) Time Applicable: July 1- June 30 Data Source and Availability: HRD director; ongoing Reporting Frequency: annual Calculation Method: number of employees who complete each program Associated Objective(s): 2.2.1, 2.2.2 Item 28 Performance Measure: Lower the Experience Modifier (EMOD) through excellence in safety precautions Last Value: 1.13 Current Value: 1.11 Target Value: Lower Time Applicable: July 1-June 30 Data Source and Availability: State Accident Fund Reporting Frequency: Annual Calculation Method: EMOD for all 24 work training centers added to EMOD for agency employees, then averaged. Associated Objective(s): 3.3.2 Item 29 Performance Measure: Lower Worker’s Compensation premiums Last Value: $114,857 reduction Current Value: $81,269 increase (however, it represents 2nd lowest premium since 2003) Target Value: reduction Time Applicable: July 1-June 30 Data Source and Availability: State Accident Fund premium notices Reporting Frequency: annual Calculation Method: Compare total premium amount from all policies from year to year and report change amount Associated Objective(s): 3.3.2, 3.1.2 Item 30 Performance Measure: Work Training Center client injury rate lower than Goods Producing Industries rate (BLS) Last Value: 1.1% SCVRD, 4.1% BLS Current Value: 1.1% SCVRD, 3.7% BLS Target Value: lower rate Time Applicable: July 1-June 30 Data Source and Availability: Bureau of Labor Statistics and SCVRD injury database Reporting Frequency: annual Calculation Method: Total number of client trainee injuries divided by total number of client trainees served; compared with BLS data Associated Objective(s): 3.3.2 Item 31 Performance Measure: Employee injury rate lower than Service Providing Industries rate (BLS) Last Value: 1.8% SCVRD, 3.2% BLS Current Value: 1.3% SCVRD, 3.6% BLS Target Value: lower rate Time Applicable: July 1-June 30 Data Source and Availability: Bureau of Labor Statistics and SCVRD injury database Reporting Frequency: annual Calculation Method: Total number of agency employee injuries divided by total number of agency employees; compared with BLS data Associated Objective(s): 3.3.2, 2.2.2 Item 32 Performance Measure: Work Training Center client lost time to injury rate lower than Service Providing Industries rate (BLS) Last Value: new measure Current Value: .0006% SCVRD, 1.1% BLS Target Value: lower rate Time Applicable: July 1-June 30 Data Source and Availability: Bureau of Labor Statistics and SCVRD injury database Reporting Frequency: annual Calculation Method: Total number of agency employee injuries divided by total number of agency employees; compared with BLS data Associated Objective(s): 3.3.2 Item 33 Performance Measure: Employee lost time to injury rate lower than Service Providing Industries rate (BLS) Last Value: new measure Current Value: .001% SCVRD, 1.1% BLS Target Value: lower rate Time Applicable: July 1-June 30 Data Source and Availability: Bureau of Labor Statistics and SCVRD injury database Reporting Frequency: annual Calculation Method: Total number of agency employee injuries divided by total number of agency employees; compared with BLS data Associated Objective(s): 3.3.2, 2.2.2 Item 34 Performance Measure: Growth in Business Partnership Network Last Value: 343 members Current Value: 351 members Target Value: Increase Time Applicable: July 1-June 30 Data Source and Availability: Client Services (internal) Reporting Frequency: annual Calculation Method: Collected internally from area offices Associated Objective(s): 4.2.1, 4.2.4 Item 35 Performance Measure: SSA Disability Determination Cost per Case Last Value: $437.77 Current Value: $490.01 Target Value: no standard issued Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: SSA Management Information; issued internally by SSA Reporting Frequency: annual Calculation Method: Total operational cost of DDS divided by total number of claims cleared Associated Objective(s): 3.1.2 Item 36 Performance Measure: SSA Disability Determination Documentation Accuracy Last Value: 98.60% Current Value: 99.10% Target Value: 97% Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: SSA Management Information; issued internally by SSA Reporting Frequency: annual Calculation Method: Percentage of correct decisions from random sample selected and reviewed by SSA Associated Objective(s): 3.1.2 Item 37 Performance Measure: SSA Disability Determination Overall Processing Time Last Value: 118 days Current Value: 114.3 days Target Value: 109 days Time Applicable: Oct. 1-Sept. 30 Data Source and Availability: SSA Management Information; issued internally by SSA Reporting Frequency: annual Calculation Method: Total time from the date of application to the actual decision date Associated Objective(s): 3.1.2 Item 38 Performance Measure: Number of client complaints to Client Relations office Last Value: 127 Current Value: 86 Target Value: Lower Time Applicable: July 1-June 30 Data Source and Availability: Client Relations database, reported to RSA; ongoing Reporting Frequency: annual Calculation Method: number of complaints received either directly from clients or through other advocacy/referral sources Associated Objective(s): 1.1.1, 1.1.3, 2.2.3, 3.2.2 Item 39 Performance Measure: Percentage of client complaints resolved without need for formal administrative review Last Value: 99.2% Current Value: 98.8% Target Value: 100% Time Applicable: July 1-June 30 Data Source and Availability: Client Relations database, reported to RSA; ongoing Reporting Frequency: annual Calculation Method: percentage of complaints received by Client Relations office resolved without client request for a hearing with an independent hearing officer Associated Objective(s): 1.1.1, 1.1.3, 2.2.3, 3.2.2 Item 40 Performance Measure: Single Audit results Last Value: 2 findings Current Value: 1 finding Target Value: 0 findings Time Applicable: July 1-June 30 2014 Data Source and Availability: Office of State Auditor: annually Reporting Frequency: annual Calculation Method: application of internal controls and accounting compliance with federal Vocational Rehabilitation grant requirements and agency policies Associated Objective(s): 3.1.2, 3.2.3 Item 41 Performance Measure: Agreed Upon Procedures audit results Last Value: 1 finding Current Value: 1 finding involving 3 errors in reporting packages Target Value: 0 findings Time Applicable: July 1-June 30 2014 Data Source and Availability: Office of State Auditor; annually Reporting Frequency: annual Calculation Method: application of agreed-upon procedures to internal controls and accounting records as audited by independent contractor of the State Auditor office Associated Objective(s): 3.1.2, 3.2.3 Item 42 Performance Measure: Administrative Costs as a percentage of total operating expenditures Last Value: 5.55% Current Value: 5.43% Target Value: 7% Time Applicable: July 1-June 30 Data Source and Availability: SCEIS; ongoing Reporting Frequency: annual Calculation Method: administrative costs as a percentage of all costs Associated Objective(s): 3.1.2 Item 43 Performance Measure: Rehabilitation rate for clients in work training centers Last Value: 60.1% Current Value: 57.9% Target Value: 55.8% (national standard) Time Applicable: July 1 - June 30 Data Source and Availability: Internal IT program; ongoing Reporting Frequency: monthly Calculation Method: number of clients in job readiness training who progressed to competitive employment divided by the sum of that number plus the number whose cases were closed without employment Associated Objective(s): 1.3.1, 1.3.2,1.1.1, 1.1.3, 4.2.4 Item 45 Performance Measure: Increase in Cooperative Agreements associated with strategic goals Last Value: New measure Current Value: 270 Target Value: N/A Time Applicable: July 1-June 30 Data Source and Availability: Internal Reporting Frequency: annual Calculation Method: new memoranda of understanding with community resources, all types Associated Objective(s): 4.1.1, 4.1.2, 4.1.3