Located in:
- III. Operational Planning Elements
The Unified or Combined State Plan must include an Operational Planning Elements section that supports the State’s strategy and the system-wide vision described in Section II(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and Policies
The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in section II Strategic Elements. This includes—
- 6. Program Data
- A. Data Alignment and Integration
Describe the plans of the lead State agencies with responsibility for the administration of the core programs, along with the State Board, to align and integrate available workforce and education data systems for the core programs, unemployment insurance programs, and education through postsecondary education, and to the extent possible, the Combined State Plan partner programs included in this plan. The description of the State’s plan for integrating data systems should include the State’s goals for achieving integration and any progress to date.
- A. Data Alignment and Integration
- 6. Program Data
- b. State Operating Systems and Policies
III. b. 6. A. i. Describe the State’s plans to make the management information systems for the core programs interoperable to maximize the efficient exchange of common data elements to support assessment and evaluation
Current Narrative:
The Commonwealth has executed an historic multi-agency data sharing agreement that allows flexibility in the exchange of data necessary for, among other uses, federal reporting, performance metrics tracking and enhanced service to shared customers.
The Pennsylvania Departments of Labor and Industry and Community and Economic Development have created an interface between their systems to allow the sharing of business services data. Business service representatives from each agency have access to their counterpart’s business engagement history and case notes to reduce employer/business fatigue, eliminate duplication of efforts, and work collaboratively when possible to better serve our business customer.
The Commonwealth is currently researching feasibility and will design and implement technology that allows automated (Robotic Processing Automation (RPA)) communication between agency systems. This technology will allow citizens to access information and have frequently asked questions answered from multiple agencies in a single session and will allow agencies to glean and disseminate information essential to providing comprehensive services to our shared customers. Initially, this technology will bridge workforce and unemployment compensation and will eventually connect other agencies in order to better serve individuals.