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Plan: Missouri PYs 2016-2017
Combined Plan C

Section: Vocational Rehabilitation Program (Combined or General)

Narrative: d. 2. I. i. I. a.

Published
Located in:

d. 2. I. i. I. a. The number of personnel who are employed by the State agency in the provision of VR services in relation to the number of individuals served, broken down by personnel category;

Current Narrative:

MVR developed a system of collecting and analyzing data annually to determine the needs of qualified personnel. This describes the data system on the following: personnel/personnel development; recruitment, preparation and retention of qualified personnel; standards; requirements for vocational rehabilitation counselor (VRC) positions; staff development activities; personnel to address individual communication needs; performance evaluation system; and coordination with personnel development under the Individuals with Disabilities Education Act (IDEA).

In FY2015, MVR received 13,687 new applications, developed 9,225 Individualized Plans for Employment (IPEs), placed 5,063 clients into successful employment outcomes and had 5,328 cases closed after eligibility but before services were received.

The VRCs, district supervisory positions and clerical staff are directly involved in providing services for individuals with disabilities (14 supervisors and assistant supervisors have a partial caseload). The number of individuals who had an open file with MVR as of September 30, 2015 was 14,077. The average number of cases per VRC is approximately 98 per counselor. MVR’s management team reviews each vacancy to determine if the position should be filled, relocated or reclassified to a counselor position (if the position was a different one) based upon factors such as current need and expected population growth. The goal for MVR is to continually evaluate caseload sizes, office work load and staffing to maximize efficiency.

(i & ii) MVR is made up of the following sections: Disability Determination, Independent Living and Vocational Rehabilitation (VR). There are approximately 660 full–time employees in all three sections. This report will focus on the VR section. As of September 30, 2015, the breakdown of the MVR Client Services Section needed for service delivery is as follows:

144 Vocational Rehabilitation Counselors 8 Assistant Supervisors

24 District Supervisors (one also serves as regional manager, 14 have a partial caseload)

63 Clerical Support Staff Positions

Administrative Staff:

1 Assistant Commissioner

5 Coordinators (three are shared with all sections of MVR)

1 Field Operations Manager

6 Regional Managers

11 Program Directors (two are shared with all sections of MVR)

1 Human Resource Manager (shared with all sections of MVR)

5 Assistant Directors (three are shared with more than one section of MVR)

3 Supervisors (shared with all sections of MVR)

1 Human Resource/Payroll Benefit Specialist

5 Quality Assurance Specialists

2 Accounting Analysts

1 Executive Assistant

3 Administrative Assistants (two are shared with more than one section of MVR)

1 Procurement Specialist (shared with all sections of MVR)

1 Program Specialist

1 Billing Specialist

1 General Services Specialist