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Plan: North Carolina PYs 2016-2017
Unified Plan U

Section: WIOA State Plan Common Elements

Narrative: III. b. 9.

Published
Located in:
  • III. Operational Planning Elements
    The Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
    • b. State Operating Systems and Policies
      The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in Section II Strategic Elements . This includes—

III. b. 9. Addressing the Accessibility of the One-stop Delivery System for English Language Learners

Describe how the one-stop delivery system (including one-stop center operators and the one-stop delivery system partners) will ensure that each one-stop center is able to meet the needs of English language learners, such as through established procedures, staff training, resources, and other materials.

Current Narrative:

North Carolina’s One–Stop delivery system is able to meet the needs of our English language learners through our Limited English Proficiency (LEP) program. LEP is operated from the Division of Workforce Solutions (DWS) state office using the Applicant Services Unit and a LEP Coordinator. DWS has established policy for providing LEP services to all customers who do not speak English as their primary language. The goal is to deliver the same level of high quality services to all our customers, even those with LEP. The LEP state Coordinator is responsible for the following:
  • distributing policy to all One Stops or NCWorks Career Centers;
  • establishing procedures for serving LEP customers;
  • training new NCWorks Career Center staff and providing annual training to keep Career Center staff current on action needed to serve LEP customers ;
  • providing Technical Assistance to NC Works Career Center staff concerning serving LEP customers;
  • establishing and regularly updating the LEP Directory, the directory provides a list of persons (DWS and non–DWS) who speak various languages that can be contacted for assistance with LEP customers;
  • monitoring services provided to LEP customers;
  • documenting and Reporting LEP services provided; and
  • developing webinars outlining LEP procedures.
In addition to the state LEP Coordinator, all NCWorks Career Centers have a designated LEP Specialist who is the resource person for the center concerning steps to take when serving a LEP customer.