Located in:
- III. Operational Planning ElementsThe Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and PoliciesThe Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in Section II Strategic Elements . This includes—
- b. State Operating Systems and Policies
III. b. 4. A. Assessment of Core Programs
Current Narrative:
The State assesses the quality, effectiveness, and improvement of programs through the following mechanisms:
- state and local level fiscal and programmatic monitoring;
- surveys of stakeholders;
- data validation; and
- analysis of data.
The state also ensures that local areas and providers meet performance accountability measures and will deliver technical assistance when needed.
The Indiana Career Council outlined metrics in the ICC Strategic Plan that are being reviewed and refined by the Implementation Taskforce of the ICC. Many of these metrics will be instructive to the SWIC and to Workforce Development Boards once they are finalized. DWD also plans to evaluate pay for performance contracting as a way to drive quality, effectiveness and improvement of programs.
The Department of Workforce Development (DWD) created the office of business intelligence in the spring of 2016. This office is responsible for WIOA benchmarking that drives a deeper understanding of performance to best serve Hoosier employers and employees. This office will work with the WIOA steering committee and the state workforce board to ensure the vision, goals and strategies of the state plan are moving the state workforce system in a positive direction.
DWD plans to issue a policy on system assessment to ensure that the current actions are being coordinated in a way that allows partners to review relevant information and take action to improve the system. As part of the state’s assessment process, performance based on activities and goals outlined in each region’s local plan will be reviewed to mark progress on achievement of outcomes.
The State will have a policy established with an effective date no later than July 1, 2017, that fully describes the state’s assessment process, including the quality, effectiveness, and improvement of programs broken down by local area or provider and taking into account local and regional planning goals.