Located in:
- III. Operational Planning ElementsThe Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and PoliciesThe Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in Section II Strategic Elements . This includes—
- b. State Operating Systems and Policies
III. b. 1. A. State Operating Systems That Support Coordinated Implementation of State Strategies (e.g., Labor Market Information Systems, Data Systems, Communication Systems, Case-management Systems, Job Banks, Etc.).
Current Narrative:
Missouri is well suited to the initial implementation of WIOA in that its case management systems are well– developed, largely considered best–in–class. They have features that are integrated through: clientcustomer registration and enrollment, case management, a background database, communication, and labor market information.
Separately, these systems are:
• The AWARE system – Vocational Rehabilitation
• System 7 – Rehabilitation Services for the Blind
• ACES – AEL system supporting the federal National Reporting System – Adult Education and Literacy
• Toolbox – Division of Workforce Development
• FAMIS – Family Support Division, Department of Social Services
The Toolbox system has been in place since 2007 and was initially designed to be an enterprise format. This means the online accessible system is all of these things: client registration, case management, database and reporting and accessible from a portal called www.jobs.mo.gov. The system is customer friendly, self navigable for client partial registration, and transitions smoothly to staff assisted program enrollment. From the jobs.mo.gov portal, the system also has a public–facing side that communicates information, including job opening information, features about programs, and labor market information.
In September 2015 DWD awarded a newly developed contract with a vendor to replace the Toolbox workforce system with a nationally renowned firm, Geographic Solutions (GEOSOL).
The AWARE system was deployed in 2009 and is also considered excellent among several state client/users. The other systems are also well established and will not be in need of replacement within this planning timeline. For this reason, since WIOA was enacted over just the last year, these independent federated systems will be used to meet immediate implementation needs.
Labor market information products are constantly being developed and modified for application at jobs.mo.gov through the Department of Economic Development by the Missouri Economic Research Information Center (MERIC).
These systems are well suited to jointly assisting in supporting direction for state strategy implementation, analysis of outcome data at various implementation phases, and ultimately jointly providing outcome and performance reporting.