Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
d. 3. Administration of the Work Test for the State Unemployment Compensation System, Including Making Eligibility Assessments (for Referral to Ui Adjudication, if Needed), and Providing Job Finding and Placement Services for Ui Claimants; and
Current Narrative:
For delivering services to Job Seekers, regardless of their “reason for” or “point of” entry into One-Stop Center service delivery, the State has adopted a Continuous Process Improvement (CPI) methodology. This process moves the Program Partners away from “Compartmentalization” and allows for the following in a real-time context: benchmarking (metric driven change); anticipating and meeting customer changing needs; local control of the process to reduce cycle time and idle resources; and incorporating lessons learned through marrying quality assurance (monitoring) directly to staff training.
The new design is customer demand driven and is very efficient. So, while it is important that all offices will “standardize job seeker core services and enrollment processes,” the way in which these are delivered will be very flexible, and link directly to Program Partners’ ability to serve its other customer, the employer.
The new roadmap for all job seekers regardless of their reason for entering LWC services is designed for speed and flexibility in that, it provides for Continuous Assessment, Career Services, and Follow-up. This supports efficiently determining participant needs, routing participants to the appropriate service, tracking participant activity through the process, and targeting and recording participant outcomes. Each step in this process has an associated metric draw for continuous improvement.
All customers visiting a physical One-Stop-Center location who receive staff-assisted services shall be included in the common measures performance calculations.
Because all One-Stop Center services, staff, facility and activities are funded in-part by both WP and WIOA, sequence of services and assessments shall determine the timing for co-enrollment of job seekers who receive staff-assisted service in a One-Stop Center or affiliate into both WIOA Title IB and the WP program for reporting and performance measures.
Any job seeker served in any One-Stop Center (or affiliate) shall be counted as participants in WIOA, regardless of the presence of WIOA-funded staff onsite. Conversely, all WIOA participants shall be counted as WP participants; regardless the presence of WP funded staff at the enrolling service location.