Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
a. 1. Describe How the State Will Utilize Professional Development Activities for Employment Service Staff to Ensure Staff is Able to Provide High Quality Services to Both Jobseekers and Employers.
Current Narrative:
As background information, the Division of Employment Security (DES) under the Department of Labor and Industrial Relations (DOLIR) is primarily responsible for the payment of unemployment insurance (UI) benefits to claimants who are unemployed through no fault of their own and the collection of UI tax contributions from employers. Division of Workforce Development (DWD) which is under the Department of Economic Development (DED) is responsible for the provision of employment and training services to various populations, including the unemployed.
In order to provide high quality services to both jobseekers and employers the DES and DWD utilize a collaborative approach to providing training to continuously enhance the professional development for the Missouri Job Center staff. Various methods are utilized to present training to staff on new programs and services including: in–person training by subject matter experts from both agencies, webinars, captivating videos imbedded in the state’s case management system, program specific desk aides, on–the–job training, and conference calls.