Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
a. 1. Describe How the State Will Utilize Professional Development Activities for Employment Service Staff to Ensure Staff is Able to Provide High Quality Services to Both Jobseekers and Employers.
Current Narrative:
The state will use professional development activities for Employment Services staff such as targeted training activities to cross–train in specific program areas (Veterans and Workforce Innovation and Opportunity Act (WIOA), Unemployment Insurance) to ensure staff is able to provide quality services to both jobseekers and employers. These training activities will enable staff to assist jobseekers with knowing and improving their skills, obtaining the best job possible, and progressing in a career pathway. Staff will be provided with the required information about programs and hear a consistent message regarding expected levels of performance, service delivery and service quality. Training will be provided throughout the state to promote consistency.