Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
a. 1. Describe How the State Will Utilize Professional Development Activities for Employment Service Staff to Ensure Staff is Able to Provide High Quality Services to Both Jobseekers and Employers.
Current Narrative:
The Louisiana Workforce Commission, Office of Workforce Development has developed and implemented the following internal training program for employment service staff, which includes: • Standardized performance ratings for individual staff members with technical competencies based on federal and state laws, regulations, statutes and standardized operating procedures were developed for use statewide with behavioral competencies required for effective “case management” and provision of service. • Standardized performance monitoring of case management and other intensive services. • A three-day on-boarding training process that was standardized and provided by expert staff members. • A mandatory quarterly training program that was specific to the shortfalls and errors discovered in managerial metrics and performance monitoring. (For JVSG funded staff, sending new staff members to NVTI for their first training session within 45 days of being hired). • A streamlined and effective service delivery model that fit within the requirements of WIOA and Wagner-Peyser, with the nuances required under other programs, and training to board leadership.