Narrative: a. 2.

Strategies Supporting Training and Awareness across Core Programs and U.I.: The State Bureau of Unemployment Compensation and the Bureau of Employment Services (Wagner–Peyser, Trade, Veteran Program, and State Monitor Advocate) staffers have a strong working relationship. Unemployment team members meet with Employment Service CareerCenter Managers on a monthly basis to discuss how the bureaus can best collaboratively serve the claimant population and support the Unemployment Insurance Program. A minimum of two front–line staff as well as the Employment Services’ CareerCenter Manager in each one–stop are fully trained on UI eligibility and UI issue identification as a result of intensive WPRS and RE–SEA/REA staff training. Staff members have received training on Maine’s UI Web Portal and are competent in assisting individuals with filing for UI and accessing their accounts through the portal. In addition, Maine’s Bureau of Unem–ployment Insurance has five UI–related videos on their website that staff members have access to and are encouraged to view. The State will develop a training plan to ensure one–stop staff members are familiar with UI basics as well as the UI work requirements and penalties of noncompliance. Training will also be developed to ensure that UI workers are familiar with one–stop services and can make appropriate referrals at the time of initial or subsequent claims.