Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain How the State Will Provide Information and Meaningful Assistance to Individuals Requesting Assistance in Filing a Claim for Unemployment Compensation Through One-stop Centers, as Required by WIOA as a Career Service.
Current Narrative:
(2) Utah provides training and awareness across core programs regarding the Unemployment Insurance Program (UI) by providing a comprehensive core training for all staff utilizing a combination of in-person and multi-media training, including skills review assessment, follow up activities and targeted one-on-one support. This training includes how to efficiently assist claimants with their UI claim filing and how to refer to UI staff for adjudication. Staff have access to UI law and policy manuals through our internal system, and UI changes are communicated or trained through a monthly training process. UI has many resource guides and lists that can be found on the DWS website. These are available to help individuals and those working in other programs to be aware of the UI guidelines. Integration between UWORKS and CUBS (the computer program used by UI) facilitates awareness.
Staff are trained to ask individuals who are in our one-stop centers if they were recently employed and the nature of their separation from employment. By asking this question staff are able to determine if applying for UI is appropriate and assist them in the process. They also have been trained on how to access trained UI staff to resolve and handle UI issues. One option is access to the UI Help Desk that is dedicated to supporting one-stop center staff who may call or email and receive immediate help with unemployment issues for specific cases or escalated situations. Another option is educating customers about the online chat feature available through the UI IVR system where customers can be immediately assisted during business hours.