Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
- 2. Outreach ActivitiesThe local offices outreach activities must be designed to meet the needs of MSFWs in the State and to locate and contact MSFWs who are not being reached through normal intake activities. Describe the State agency's proposed strategies for:
- 2. Outreach Activities
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
e. 2. C. Increasing Outreach Worker Training and Awareness Across Core Programs Including the Unemployment Insurance (ui) Program and the Training on Identification of Ui Eligibility Issues.
Current Narrative:
Historically, the State has always used outside entities to conduct Outreach. Through that partnership our WorkOne offices are able to reach a much broader MSFW audience than the WorkOne office staff are able to do in their normal intake activities. The strategy to co-locate offices helps drive MSFW clients into the one-stop office. This partnership has long been a cornerstone of Indiana’s MSFW program and a key strategy to increasing our overall activities.
The state of Indiana has implemented technology solutions to help UI claimants with all aspects of their claim. These solutions were implemented in every one-stop office across the state. The state identified designated computer terminals and phone lines in every office. These computers are identified specifically for UI customers who come into the office. The phones connect directly with the UI customer service call center for immediate help with their claim/issue. All claimants are directed to the computers and phone lines for all UI issues. When this transition occurred, all Wagner Peyser, and other partner staff were trained on the new system and features.
Over the next 12-month period, the SMA and our newly hired state staff for MSFW outreach will work with Proteus, the Regional Monitor Advocate, and local office staff with respect to the Outreach function (in general) as well as developing additional strategies for technical assistance, increasing awareness across core programs, Outreach worker professional development activities, coordination with NFJP partner, etc.