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2 Year Modification

Plan: Missouri PYs 2018-2019
Combined Plan C

Section: WIOA State Plan Common Elements

Narrative: III. a. 2. C.

Published
Located in:
  • III. Operational Planning Elements
    The Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
    • a. State Strategy Implementation
      The Unified or Combined State Plan must include—
      • 2. Implementation of State Strategy
        Describe how the lead State agency with responsibility for the administration of each core program or a Combined Plan partner program included in this plan will implement the State’s Strategies identified in Section II(c). above. This must include a description of—

III. a. 2. C. Coordination, Alignment and Provision of Services to Individuals

Describe how the entities carrying out the respective core programs, Combined State Plan partner programs included in this plan, and required and optional one-stop partner programs will coordinate activities and resources to provide comprehensive, high-quality, customer-centered services, including supportive services to individuals including those populations identified in section II(a)(1)(B). The activities described shall conform to the statutory requirements of each program.
View corresponding narrative from PYs 2016-2017

Current Narrative:

Representatives from Adult Education and Literacy, Career and Technical Education, Supplemental Nutrition Assistance, Temporary Assistance for Needy Families, Vocational Rehabilitation, Wagner-Peyser, and WIOA Adult, Dislocated Worker and Youth programs worked collaboratively to develop a process that will facilitate smooth referrals between and among the various one-stop partner agencies. The process is referred to as the Hub Model and uses the Missouri Job Centers as the central hub for screening participants for unmet needs and referring them to the agency most well equipped to address each need.

The Hub Model will provide high-quality, customer-centered services, including supportive services, which will be delivered through Missouri’s Job Center (MJC) system. It brings together workforce development, education, and other human resource services in a seamless customer focused delivery network that enhances access to the programs’ services. Though this long term employment outcomes are improved for individuals receiving assistance. One-stop partners administer separately funded programs in compliance with their individual statutory requirements while continuing to provide a set of integrated streamlined services to customers.

• Scholars@Work: Title I and Title II are partnering to provide an exciting opportunity for those receiving both services. The participants in this pilot receive AEL education classes concurrently with employment and employability skills. Youth earn a paycheck while pursuing their High School Equivalency. This project overcomes one of the greatest challenges youth face in meeting a career goal. Through stipends to take care of financial needs along with individualized coaching and training, youth can earn the equivalent of a high school diploma on a pathway to success.

• Title II: Lack of a high school diploma, low educational skills, and lack of English language skills are each barriers to self-sustaining employment. Missouri’s AEL provides classes so people can overcome educational barriers. Attendance in class is necessary to be successful in gaining education. Title II has shared the most common barriers to attendance with all WIOA partners and is designing ways to work with partners to address these barriers for each client.

• Missouri partners are researching ways to maximize limited resources and reduce duplication of services where possible

• The new strategic framework for Missouri’s Workforce System includes the following:

1. Integrate Services to Better Serve Customers

a. Missouri’s Job Centers will continue to move beyond mere partnership to true integrated service delivery for all of our customers.

b. The Adult, Dislocated Worker, Youth, Adult Education and Literacy, Wagner-Peyser, Vocational Rehabilitation, and Temporary Assistance for Needy Families (TANF) program partners commit to a strengthened partnership so customers can easily garner the full benefits of the workforce system.

c. Job Centers implement an integrated customer flow that responds to customer needs. Staff-supported services are emphasized and Job Center services are continuously promoted and provided until the customer’s goal has been achieved. This integrated flow has three major functions: welcome/assessment, skill development, and employment.

d. Crosstrained Job Center staff fulfills all of these customer flow functions. Staff focus on the service function and not on silo programs.

e. All Job Center customers are enrolled in the performance pool of both the WIOA Adult program and Wagner-Peyser program during the first Job Center visit. All Trade Act customers are enrolled in the performance pool of the WIOA Dislocated Worker program.

f. Enhanced opportunities will be provided for the customers of the Adult Education, Vocational Rehabilitation, and TANF program partners to be easily co-enrolled in the Wagner-Peyser and/or the Adult programs, so customers can benefit from comprehensive workforce services.

2. Lean Processes and Streamline Service Delivery by Removing Bureaucratic Barriers and Waste

a. In order to serve customers better, reserve staff time for value-added service delivery, and make integrated services a reality, Missouri will continue to actively work to streamline requirements and alleviate bureaucratic silo barriers to providing customer-focused quality service. Missouri will continue to look for opportunities to remove unneeded paperwork, move to paperless files whenever possible, reduce unnecessary documentation and reporting, and ensure all policies and requirements support integrated and efficient service delivery.

b. DWD will continue to focus its monitoring on quality service delivery and with compliance as a necessary responsibility. Local partners will continue to streamline their own policies, procedures and practices; and require no more than what is required by state policy regarding customer eligibility and data system management.

• WIOA partners are committed to support the efforts of the other partners by ensuring that their services are made available to all WIOA participants referred by WIOA partners. It is our mutual agreement that once any partner sets an individual on a career pathway, it is every other partner’s responsibility to contribute, as appropriate, to the participant’s success along the pathway.

• Missouri is piloting a new role within Adult Education offices to connect students with core and required partners, local employers, and post-secondary institutions, called Transitions in Partnership (TIP). Each local AEL office will receive resources to be a part of the pilot. Each pilot will be involved using a person dedicated to connecting targeted AEL students with available partners, services, and opportunities to achieve employment and/or post-secondary enrollment which focuses on student success and making the connections with available partners. Each pilot will run through Fiscal Years 2016 and 2017, and each program will produce a final report to develop best practices. The best practices will be shared with all WIOA partners.