Located in:
- III. Operational Planning ElementsThe Unified or Combined State Plan must include an Operational Planning Elements section that support the State’s strategy and the system-wide vision described in Section II.(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and PoliciesThe Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in Section II Strategic Elements . This includes—
- b. State Operating Systems and Policies
III. b. 4. D. Evaluation
Current Narrative:
The Arkansas Workforce Development Board (AWDB) has the responsibility for ensuring public accountability by evaluating the effectiveness of the overall workforce development system. For the federal WIOA performance accountability measures and state measures, each core partner will have a monitoring and corrective action process at the state level that assures identified deficiencies, to the extent they occur, are addressed. This process is intended to be based primarily on data analysis, but shall also include monitoring tools at the discretion of the core program. If annual performance targets are not met by any core program, the AWDB may request that the core program submit a corrective action plan.
In the event of a corrective action plan being implemented, the partner will provide regular progress reports to ADWS and other parties.
The AWDB will evaluate its core programs through on-going continuous improvement strategies including:
1. Program performance effectiveness utilizing the State’s Information Management System at the state and local level
2. Review of state and local level data presented on a performance dashboard
3. Core Program Monitoring and Compliance reviews annually
4. Local Workforce Development Area annual reports
5. State and local risk assessment evaluations to review:
- Governance
- Administrative, program/grant, and financial management systems o Program services, delivery systems, and documentation, and o Performance accountability.
- Statewide core partner meetings held bi-annually to discuss and review program effectiveness, best practices and provide technical assistance.
As previously mentioned, we plan to enhance our evalution protocols beyond the standard program performance matrix with the re-introduction of customer satisfaction surveys for both program participants and employers. We believe that this will provide WIOA core program administrators and Local Workforce Boards with sufficient data to assess the quality of our state's workforce development system.
Additionally, we plan to seek guidance from and coordinate with the Employment and Training Administration - Office of Policy Development and Research to ensure that our efforts are in line with the increased focus upon program evaluations under WIOA.