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Plan: Missouri PYs 2020-2023
Combined Plan C

Section: WIOA State Plan Common Elements

Narrative: III. b. 1. A.

Published
Located in:

III. b. 1. A. State operating systems that support coordinated implementation of State strategies (e.g., labor market information systems, data systems, communication systems, case-management systems, job banks, etc.)

View corresponding narrative from PYs 2018-2019

Current Narrative:

 

 Separately, these systems are:

 

Adult Education and Literacy (AEL)

  • LACES - Literacy Adult and Community Education System - Adult Education and Literacy system supporting the federal National Reporting System

Missouri Vocational Rehabilitation (MVR)

 

  • The AWARE system - The Alliance Enterprise AWARE system was deployed in 2009. AWARE is considered an excellent case management system among many of its users throughout the state. Alliance’s AWARE Solutions are used nationwide, serving over 12,000 vocational rehabilitation professionals. 

 

Rehabilitation Services for the Blind (RSB)

                                                                                  

  • The AWARE system - RSB made the transition from System 7 to AWARE in 2019.

 

Family Support Division (FSD)

 

  • MyDSS.mo.gov is an online portal for customers to determine if they may qualify for assistance through the FSD. An application can be completed for Family Medical through the Citizen Portal. A pre-eligibility tool can be completed to determine if eligibility for Child Care, SNAP, TANF Cash Benefits, and Health Care for Aged, Blind or Disabled exists. Once the pre-eligibility tool is completed, customers can apply for the programs online.

 

  • Missouri’s Eligibility and Enrollment System (MEDES) is the database used to determine eligibility for Family Mo HealthNet programs. Staff manually enter information into the system, or the information is received from the Federal Hub. Once the information is in the system, the system determines eligibility and automatically sends appropriate notices. MEDES was implemented in 2013 because of changes in eligibility for Medicaid due to the Affordable Care Act
  • Family Assistance Management Information System (FAMIS) is an integrated system deployed in 2000 and used by the FSD to complete eligibility determinations and case processing for SNAP, MoHealthNet Adult, Blind and Disabled categories, TANF (cash grant and TEB), and Child Care. Staff manually enter applications and the system automatically calculates benefits and sends notices. The FSD is in the process of eligibility determination for these programs to be converted to the MEDES system in the future.

 

  • SNAP Module - All SkillUP providers utilize OWD’s MoJobs system for case management participants. Referrals are made from FAMIS to this system of SNAP clients eligible for services. Providers document participant assessments, employability plans, supportive services (components), employment obtained, educational status and enter case notes. The Able Bodied Adults without Dependents hours achieved in employment and training activities are automatically sent to FAMIS. This system allows SkillUP providers to generate reports to facilitate case management. These reports include caseload by case manager, active cases, services provided individual, employment obtained, credentials obtained and cases that have exited the program. 
     
  • Missouri Work Assistance (MWA) Case Management System - All MWA providers utilize the MWA System for the case management of participants. Referrals and updates are received from the FAMIS eligibility system. Providers document participant assessments, employability plans, employment and training activities, employment obtained and enter case notes. Alerts are sent to FAMIS when changes occur that impact eligibility. Participation hours in work activities are recorded in the system as well as supportive service payments to participants. The system allows providers to transfer cases from one provider to another. Templates for letters and forms are available in the system. This system also supplies MWA providers with reports to facilitate case management. These reports include TRE and WRE reports, Staff Details report, Temporary Waiver report, Supervisor Staff Listing report, Case Manager Caseload report, Alerts report, and Activity report. The system includes a reminder system to alert users to changes and action needed.

 

  • Missouri’s Automated Child Support System (MACCS) is used by the Child Support Division to case manage child support cases by tracking child support orders and payments, documentation of locating parents, recording establishment of paternity, monitoring and enforcing compliance orders, recording modifications of support orders and distribution of child support collections.

 

  • Missouri Information System (MIS) is owned and administered through the Missouri Community Action Network. MIS allows for customer intake and assessments and data tracking. The system provides the federally required outcomes.

 

Department of Higher Education and Workforce Development (DHEWD) – Office of Workforce Development (OWD)

 

  • MoJobs, developed by Geographic Solutions, Inc., has been in place since 2015. This software platform has been implemented in multiple states. The online accessible system performs functions including client registration, case management, database and reporting and is accessible from a portal called www.jobs.mo.gov. The system is customer friendly and transitions smoothly to staff assisted program enrollment. From the jobs.mo.gov portal, the system also has a public-facing side that communicates information, including job opening information, features about programs, and labor market information.
     
    UInteract - Division of Employment Security (DES)
     
  • UInteract is a comprehensive solution that supports the administration of the state’s Unemployment Insurance program. The solution interfaces with OWD’s MoJobs.gov, creating a preliminary registration and providing unemployed workers real-time relevant information regarding potential job opportunities that fit their defined skillset, prior work history and geographic preference. Additionally, UInteract identifies, selects and refers eligible claimants for Reemployment Services and Eligibility Assessment programs that provide enhanced reemployment services through Missouri’s Job Centers.
     
    Missouri Services Navigator
     
  • Missouri Services Navigator - The WIOA partners, with cooperation from other state agencies and local WDBs, launched the Missouri Services Navigator, mo.servicesnavigator.org, in July 2018. The Navigator is an online system that allows partner staff to easily search for programs and services across Missouri. From July 2018 through August 2019, there have been 6,064 users with 2,028 available services.
                                                                                                 
    Labor market information products are constantly being developed and modified for application at jobs.mo.gov through the Missouri Economic Research Information Center (MERIC).
     
    These systems are well suited to jointly support state strategy implementation, analysis of outcome data at various implementation phases and ultimately provide outcome and performance reporting.