Narrative: c.

Unemployment Insurance Reemployment Services and Eligibility Assessment (UI RESEA): CTDOL meets the reemployment needs of many UI claimants through the Unemployment Insurance Reemployment Services and Eligibility Assessment (UI RESEA) program, which serves claimants who are either profiled as most likely to exhaust benefits or receiving Unemployment Compensation for Ex-service members (UCX). Selected claimants report for services in the Bridgeport, Hamden, Hartford, Montville and Waterbury American Job Centers. DOL’s RESEA program design includes an increased UI presence in the AJCs and the extensive involvement of UI staff. Ongoing staff training includes an emphasis on enhancing the skills needed to assist claimants with their reemployment efforts; RESEA program representatives have been trained to effectively access labor market information specific to a claimant’s job skills and employment prospects, develop a reemployment plan to meet the claimant’s needs and determine appropriate referrals to reemployment services or training. CTDOL completed more than 9,000 initial RESEAs during the 12-month period ending December 31, 2017, and expects to complete a significantly higher number during the subsequent 12 months.

Required RESEA Services. Each RESEA must include the following minimum components to serve the needs of the claimant. • UI eligibility assessment and referral to adjudication, as appropriate, if an issue or potential issue(s) is identified; • Requirement for the claimant to report to an AJC; • Orientation to AJC services; • The provision of labor market and career information that addresses the claimant’s specific needs; • Registration with the state’s job bank; • Enrollment in Wagner-Peyser funded Employment Services; • Development or revision of an individual reemployment plan that includes work search activities, accessing services provided through an AJC or using self-service tools, and/or approved training to which the claimant acknowledges agreement; and • Provision of at least one additional career services, such as: o Referrals and coordination with other workforce activities, including the WIOA Dislocated Worker Program; o Labor Exchange, including information about in-demand industries and occupations and/or job search assistance; o Information about the availability of supportive services; o Information and assistance with financial aid resources outside of those provided by WIOA; o Financial literacy services; and o Career readiness activities, including assistance with resume writing and/or interviewing. Pathway to Reemployment: To augment outreach efforts to UI claimants beyond RESEA, CTDOL provides a reemployment service program to introduce other UI customers to the workforce programs available through the AJC network. Pathway to Reemployment is delivered at affiliate AJC locations throughout Connecticut, in coordination with AJC partners, and primarily targets first-time filers who may be particularly unaware of the services available. As with RESEA, a facilitated orientation provides details about UI work search requirements and advice about how to access labor market information and use web-based tools ? such as mySkills myFuture, MyNextMove, O*Net Online, and CTDOL’s Job & Career ConneCTion ? to assist with reemployment efforts. Pathway to Reemployment participants are provided with materials that include a My Reemployment Plan (MPR) handout and information about CTHires, with an emphasis on the system functionality that enables job seekers to post resumes, conduct an online job search, and establish a Virtual Recruiter to receive notifications about job postings that match their personally selected criteria. The AJC workshop calendar is also distributed to further promote AJC services. Like RESEA, Pathway to Reemployment is mandatory for those selected, and UI claimants who fail to report without notice and good cause receive a one-week disqualification. Begun as a pilot in March 2017, the program served 377 claimants through the five-month period ending July 31, 2017. CTDOL implemented an enhanced and permanent Pathway to Reemployment program in October 2017, which provided participants with expanded guidance about resume writing, job search and networking tips, and strategies for successful interviewing.