Narrative: c.

State management, with support from local management, also provides fiscal and programmatic monitoring and serves as liaisons between workforce development and UI programs. UI staff (the claim center, adjudication, appeals and the technical support unit) provides technical support for external customers (job-seekers/claimants) and internal staff (Workforce Development Specialists (WFDS) and workforce development management). The UI technical support unit will upon request provide training to all WIOA and WP staff concerning federal and state UI regulations, eligibility reviews, adjudications services, appeal processes and all other related UI services for job-seekers/claimants.

MIS also provides technical assistance for state and local staff using LWC’s integrated case-management system, HiRE (Helping Individuals Reach Employment). This system is used to record and track all re-employment service-delivery activities. Staff training is provided quarterly via localized statewide training, web-based courses and conferences and meetings. Subject-matter experts in workforce services and UI facilitate initial, recurring and specialized training as part of the CIP and as necessary to ensure all service-delivery methods and program-specific goals are being met.

OWD’s Technical Assistance Unit provides assistance to state and local staff through various methods including needs assessments, monitoring outcomes and updates and/or newly issued federal and state requirements. This process identifies knowledge/skills/attitudes (KSAs) gaps and learning objectives for: (1) grants/programs, (2) service delivery, (3) internal (state) and external (local) processes and procedures, (4) accessing/using HiRE, (5) Workforce Specialist roles & responsibilities), etc. Assistance is provided through statewide training, webinars, conferences, workshops and meetings.