Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain How the State Will Provide Information and Meaningful Assistance to Individuals Requesting Assistance in Filing a Claim for Unemployment Compensation Through One-stop Centers, as Required by WIOA as a Career Service.
Current Narrative:
Many unemployed Missourians are not eligible for UI benefits; however, would benefit from Wagner-Peyser services. Although DES is limited in the assistance it can provide, DWD’s Missouri Job Centers offer valuable and much-needed help to the unemployed and underemployed. DES provides information regarding reemployment services available at Missouri Job Centers, training brochures, publications, posters and web pages. DES and DWD have an ongoing process to provide the most current information on the labor.mo.gov website, DWD’s jobs.mo.gov website, and through social media (Twitter, Facebook, YouTube, etc.) to assist claimants and other individuals seeking job center services with their reemployment process.
DES and DWD’s training unit have prepared a series of Webinars that will be presented to all Job Center staff to assist them in having a working knowledge of the Unemployment Insurance program and how to better serve the UI claimant.
Staff members from the DES and DWD continue to work together to coordinate and improve efforts for Missouri Job Center staff to identify potential eligibility issues related to claimants refusing suitable work or a referral to apply for suitable work. An automated process is in place for DWD staff to refer potential issues to the DES for investigation. Claimants may be determined ineligible to receive UI benefits when barriers to reemployment are discovered or they refuse to apply for suitable work as directed by Missouri Job Center staff. This collaboration between the DES and DWD helps to ensure the integrity of the UI benefits program.