Located in:
- III. Operational Planning Elements
The Unified or Combined State Plan must include an Operational Planning Elements section that supports the State’s strategy and the system-wide vision described in Section II(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and Policies
The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in section II Strategic Elements. This includes—
- b. State Operating Systems and Policies
III. b. 9. Addressing the Accessibility of the One-Stop Delivery System for Individuals who are English Language Learners
Describe how the one-stop delivery system (including one-stop center operators and the one-stop delivery system partners) will ensure that each one-stop center is able to meet the needs of English language learners, such as through established procedures, staff training, resources, and other materials.
Current Narrative:
DWD-DET is committed to ensuring that the one-stop delivery system is accessible to all individuals. Local WDBs take reasonable steps to provide English Language Learners (ELL) with meaningful access to their programs and services.
To ensure effective services to all customers, local WDBs are responsible for periodically completing an analysis of the area's limited English proficient (LEP) population. Each local WDB must develop a comprehensive language assistance policy. Resources for obtaining oral interpretation and written translation are made available to program staff, and program staff are trained on these procedures.
Local WDBs collect the preferred language of each applicant, registrant, and participant. For languages spoken by a significant number or portion of the population eligible to be served, or likely to be encountered, vital documents (hard copy or electronic) are translated to appropriate non-English languages. A "Babel notice" is attached to vital documents that are not translated, which includes multiple languages and informs the reader that the communication contains important information and translation will be provided at no cost.
Local WDBs develop affirmative outreach plans and activities for various groups, including LEP communities, such as advertising and engagement with community-based organizations. Participants in need of ELL services are referred to training providers, such as local technical colleges, literacy councils, and local community-based organizations.
Local EO officers review and monitor access to services and train staff to serve LEP customers. The DWD-DET EO officer provides ongoing technical assistance and monitors the accessibility of programs and services of the local WDBs and their subrecipients as part of the annual on-site monitoring.