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2 Year Modification

Plan: California PYs 2022-2023 (Mod)
Unified Plan U

Section: Wagner-Peyser Act

Narrative: b.

Published
Located in:

b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service

View corresponding narrative from PYs 2020-2023

Current Narrative:

California meets the needs of customers requesting assistance in filing UI claims by providing direct in-person customer assistance and guidance. These dedicated America’s Job Center of CaliforniaSM (AJCC) staff are located in 45 Local Workforce Development Areas (Local Areas) and are trained to assist customers with completing an application for UI benefits through eApply4UI, UI Online, or telephone, along with providing information on the UI program.  Additionally, the AJCCs offer resource rooms with staff that can help guide customers through alternate methods of finding resolution to their inquiries available in UI Online, Ask EDD, and the EDD’s website.

  • Dedicated AJCC staff, trained in providing meaningful UI program assistance, are available in 45 local development areas across the state of California.
  • The eApply4UI application guides the customer through a series of online questions to file their initial or reopen an existing claim. 
  • The UI OnlineSM allows existing claimants to reopen their claim, along with many other user-friendly features to help customers manage their UI claims. In an effort to improve customer service to UI claimants and enhance the functionality of UI Online, the EDD began working on building components in UI Online to include the current eApply4UI application for new claim filing capabilities.  This functionality will be available in mid‑2018.
  • Ask EDD provides customers with categories containing information specific to common questions and also allows customers an opportunity to send online questions to UI staff.  
  • EDD website offers dedicated webpages to access unemployment related services and information, including YouTube videos and Frequently Asked Questions.

When these dedicated AJCC staff, trained to provide in-person meaningful assistance in the UI program, have exhausted all available options within the AJCC to provide assistance, phones are available in the AJCC offices to directly access UI services. The “UI Direct” phone lines connect customers to UI Center merit staff and are available from 8am to 5pm (PST) to serve the state of California customers that require more detailed UI merit staff assistance.  The UI Direct phone line service is offered only in the AJCCs and in cases where all other direct in-person attempts, by trained AJCC staff, to provide meaningful UI assistance have been exhausted.