Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
(b) Assistance in Unemployment Compensation Claims Through Career Centers
Florida’s career centers have resource rooms equipped with computers for customers to use. Individuals seeking to file Reemployment Assistance claims are able to connect to the state’s Reemployment Assistance claims and benefits management information system to complete the online application and subsequent work registration steps. Career center staff assist customers with general computer and Reemployment Assistance application questions. Career centers are equipped with telephones customers may use to contact Reemployment Assistance representatives for initial claims questions and assistance.
In response to the COVID-19 pandemic, the Governor and CareerSource Florida Board of Directors reaffirmed the state’s expectations regarding the vital role LWDBs play in ensuring Floridians, including recipients of Reemployment Assistance benefits, have access to the resources and services needed to obtain meaningful employment. In June 2021, the CareerSource Florida Board of Directors, in coordination with DEO, issued the Availability of Services to Floridians Strategic Policy which described statewide expectations for LWDBs as they develop local policies to enhance customer service, set and publicly post hours of operations for all one-stop career centers, and reinforced the importance of comprehensive communication. To further operationalize the state’s expectations outlined in this strategic policy, DEO updated and issued Administrative Policy 093 - One-Stop Delivery System and One-Stop Career Center Certification Requirements that, among other enhancements, outlined specific expectations for LWDBs in supporting the needs of Reemployment Assistance claimants.