Narrative: d. 4.

4. Provision of referrals to and application assistance for training and education programs and resources.

The One-Stop has a direct referral process to training programs to provide short term training for high demand occupations through a variety of partner programs including but not limited to Adult Basic Education, Vocational Rehabilitation and WIOA Title I.  These services are available to all UI claimants/unemployed individuals.  

IowaWORKS Career Planners are trained in the basic eligibility requirements of all WIOA Core programs as well as community resources that might be beneficial to our customers.  Our integrated service delivery system provides our customers assistance with employment applications, resume assistance, assessments, skills development and employment services programs.  Career Planners provide information to participants on community resources, Labor Market Information, HiSET (high school equivalency program), occupational training, on–the–job training and support services.  Additionally, Career Planners share the ETPL with participants so they may make an informed decision on training providers.  They also provide information on GAP/PACE, Title I programs, Future Ready Iowa Last-Dollar Scholarship, and other grants and scholarships that they may be eligible for.  Career Planners identify participants’ needs, assist with unemployment insurance, employment and reemployment assistance, trade services, workshops and training.  When Career Planners identify that a customer may benefit from a referral, they facilitate a “warm handoff” to our core partners.  Currently, each local area tracks these referrals with their own system.  In the future, Iowa plans on utilizing our IowaWORKS (Geo) system to place and track referrals, both initial and follow ups.