Narrative: l. 2.

MRC has based its goals and priorities on the most recent Comprehensive Statewide Needs Assessment conducted in collaboration with the Statewide Rehabilitation Council (SRC) during fiscal year 2021 to survey the rehabilitation needs of individuals with disabilities. They are based on recommendations and input from the SRC, and input from MRC Senior Management. Additionally, these goals include the new WIOA Common Performance Measures.  The SRC was involved in the development of these goals as well.

The MRC has formulated agency specific goals following recommendations in conjunction with recommendations from the Statewide Rehabilitation Council (SRC) and the Comprehensive Statewide Needs Assessment.  These goals were formulated with the five WIOA Combined State Plan goals in mind; each of the 22 MRC goals below have been identified and categorized as falling within at least one of the four statewide goals.  Targets will be reviewed on an annual basis during the 4-year state plan and will be included in the two-year plan update.

Overall Massachusetts WIOA Combined State Plan Goals:

1. Support business growth and sustainability elevating workforce services and developing diverse talent pipelines for businesses.
2. Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.
3. Improve career mobility and unsubsidized employment outcomes for youth.
4. Ensure Massachusetts has a world-class service delivery system by integrating use of modern tools and techniques.

Create career pathways for job seekers through increasing Employment Outcomes through placement, training, and Job Driven Trainings provided through MRC’s Job Placement Unit, Employer Account Management System, and Annual Statewide Hiring Event.  Continue to coordinate these business engagement efforts with WIOA partners as part of the overall MassHire Massachusetts workforce system.

This aligns with Goal II of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Continue measuring Key Performance Indicators related to Successful Employment Outcomes (SEO’s) including:

• Total number and percent of Successful Employment Outcomes for Vocational Rehabilitation Division and percentage change over the prior year’s results
• Total number and percent of Successful Employment Outcomes achieved through the involvement of the MRC in the current fiscal year and percentage change over the prior year’s results
• Total number and percent of Successful Employment Outcomes (Status 26 closures) with Employers participating in MRC’s Account Management System in the current fiscal year and percentage change over the prior year’s results
• Total number and percent of Successful Employment Outcomes (Status 26 Closures) from consumers participating in MRC’s annual Statewide Hiring Event in the current fiscal year and percentage change over the prior year’s results

Target:

MRC’s target goals:

• 3,200 Successful Employment Outcomes for MRC’s Vocational Rehabilitation Division and 3% a positive percentage change over prior year results, with 15% of all VR eligible consumers served achieving a successful employment outcome.
• Exceed 400 Successful Employment Outcomes, or 11% of all SEOs, for MRC’s Job Placement Unit annually and a positive percentage change over prior year results
• Exceed 200 Employment Outcomes, or 5.5% of all SEOs, from Employer Account Management System annually
• 40% Successful Employment Outcomes for consumers participating in Statewide Hiring Event achieve annually, a 3% increase over prior year’s outcomes

Data Sources:

MRCIS, OneMRC (future)

Frequency of Evaluation:

Progress toward completing this goal will be evaluated annually.

Overall WIOA Combined State Plan Category:

Support business growth and sustainability elevating workforce services and developing diverse talent pipelines for businesses.

MRC Goal 2:

Continue to operate a joint venture using the MRC Competitive Integrated Employment Service (CIES) program and the Adult Clinical Community Services (ACCS) program with the Department of Mental Health (DMH) to increase employment outcomes and create career pathways to better meet the needs of individuals with Behavioral Health needs utilizing the Integrated Resource Team (IRT) Model and the CIES Pay for Performance competitive employment model.

This aligns with Goal III of the WIOA Combined State Plan.

Key Performance Indicators:

MRC will evaluate the ACCS program based on Key Performance Indicators.

• MRC ACCS Job Seekers initiated engagement with ACCS Counselors
• MRC ACCS Job Seekers initiated engagement with CIES-ACCS providers
• MRC ACCS Job Seekers initiated engagement with internal Job Placement Services

• MRC ACCS Job Seekers having a completed IPE within 45 days from eligibility
• MRC ACCS Job Seekers initiating Placement Services from CIES-ACCS providers or MRC Job Placement Unit Staff as part of their ACCS services
• MRC ACCS Job Seekers receiving Benefits Planning as part of their MRC ACCS services

• MRC ACCS Job Seekers successfully being placed into employment through CIES-ACCS and MRC Job Placement Unit services
• MRC ACCS Job Seekers are successfully maintaining employment for 90 and 180 days through ACCS-CIES and Internal MRC Job Placement services
• MRC ACCS Job Seekers placed who are working an average and median of 20+ hours/week
• MRC ACCS Job Seekers placed receiving an average hourly wage of $15/hour and a median hourly wage of $14.25/hour
• 80% of MRC ACCS Job Seekers satisfied with CIES-ACCS Services they received

Target:

• MRC ACCS Counselors will serve 1,500 job seekers annually based on the caseload capacity goal of 50 per caseload, 60% or more of cases will have eligibility completed within 20 days of application

• 150 ACCS Job Seekers engaging with internal Job Placement Services annually
• 60% or more of MRC ACCS Job Seekers will have a completed IPE within 40 days from eligibility.
• 65% or more of MRC ACCS Job Seekers initiating Placement Services from CIES-ACCS providers within the program year.
• 70% or more of MRC ACCS Job Seekers with Social Security Insurance or Social Security Disability Insurance are receiving Benefits Planning as part of their MRC ACCS services

• 40% of MRC ACCS Job Seekers will be successfully being placed into employment through CIES-ACCS and MRC Job Placement Unit services.
• 75% of Job Seekers will successfully maintaining employment after placement for 90 and 180 days through ACCS-CIES and Internal MRC Job Placement services.
• MRC ACCS Job Seekers placed work an average and median of 25 hours/week.
• MRC ACCS Job Seekers placed receive an average hourly wage of $15/hour and a median hourly wage of $14.25/hour.
• MRC ACCS 80% of Job Seekers are satisfied with CIES-ACCS Services they received.

Data Sources:

MRCIS, CIES-ACCS Vendor Reports, MRC Satisfaction Survey

Frequency of Evaluation:

Progress toward completing this goal will be evaluated on an ongoing basis, including quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 3:

Operate the Empower to Employ program in collaboration with the Department of Transitional Assistance (DTA) in order to work to improve services and outcomes for individuals with disabilities receiving TANF support utilizing the Integrated Resource Team Model and the Pay for Performance competitive employment model.  This project is part of MRC’s efforts with its WIOA partners to align and coordinate services amongst state partners.

This aligns with Goal III of the WIOA Combined State Plan.

Key Performance Indicators:

MRC will evaluate the Empower to Employ program using Key Performance Indicators with DTA and will update as required.  Use data from Key Performance Indicators to develop targets during PY2022 and PY2023 based on PY2021 data.

Target:

Increase services to allow 100 or more placements annually for the project.

Expand project sites from 5 to 8 by the end of PY2023.

Employed project participants will earn an average hourly wage of $18.000 or more and work an average of 30 hours or more per week.

Data Sources:

MRCIS

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 4:

Maximize Employment Retention for MRC Consumers Employed at Exit from Vocational Rehabilitation at the Second Quarter after Exit.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Measure the following metric in order to gauge progress toward Goal 4:

• Employment Rate at the 2nd Quarter after Exit for MRC Consumers closed during the Current Program Year (Successful and Unsuccessful closures) based on Unemployment Insurance Wage Earnings.

Target:

Initial target is 52% pending establishment of negotiated standards from RSA which are expected for PY2022.

Data Sources:

Closure Data from MRCIS, RSA—911 Report, Unemployment Insurance Quarterly Wage Data.

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 5:

Maximize Employment Retention of competitive employment for MRC Consumers Employed at Exit from Vocational Rehabilitation at the Fourth Quarter after Exit and is based on the results of the MRC Comprehensive Statewide Needs Assessment.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 5:

• Employment Rate at the 4th Quarter after Exit for MRC Consumers closed during the Current Program Year (Successful and Unsuccessful closures) based on Unemployment Insurance Wage Earnings

Target:

Initial target is 49% pending establishment of negotiated standards from RSA which are expected for PY2022.

Data Sources:

Closure Data from MRCIS, RSA-911 Report, Unemployment Insurance Quarterly Wage Data

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 6:

Increase Median Quarterly Earnings for MRC Consumers Employed in competitive employment at Exit from Vocational Rehabilitation at the Second Quarter after Exit.

This aligns with Goal III of the Combined Overall WIOA State Plan based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 6:

• Median Quarterly Earnings at the 2nd Quarter after Exit for MRC Consumers closed during the Current Program Year (Successful and Unsuccessful closures) based on Unemployment Insurance Wage Earnings.

Target:

Initial target is $4,500 quarterly earning pending establishment of negotiated standards from RSA which are expected for PY2022.

Data Sources:

Closure Data from MRCIS, RSA-911 Report, Unemployment Insurance Quarterly Wage Data

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Increase credentialing and job placement outcomes for individuals, including individuals with barriers to employment.

MRC Goal 7:

Maximize the Number and Proportion of MRC Consumers with Recognized Secondary and/or Post-Secondary Credential Attainment during Participation in the MRC VR Program.

This aligns with Goal III of the Combined Overall WIOA State Plan and based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 7:

• Percent of MRC Consumers obtaining post-secondary education credentials and/or obtaining a secondary school diploma or equivalent during participation in the MRC VR Program (or up to 1 year after exit from program.     
  •  For proportion, previous number divided by the total number of consumers served during the program year.

Target:

Initial target is 22% based on currently available data and monitoring of progress. Pending establishment of negotiated standards from RSA/DOL which are expected for PY2022.

Data Sources:

Level of Education Data from MRCIS, RSA—911 quarterly reporting

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 8:

Maximize the Percentage of MRC Consumers Enrolled in Education and Training Programs leading to a recognized credential or employment achieving measurable skills gains during the Program Year.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 7:

• Percent of MRC Consumers enrolled in education and training programs leading to employment or a recognized post-secondary credential achieving measurable skills gains during the program year with documented progress divided by total number of consumers enrolled in education or training in MRCIS.

Target:

40% is the proposed target to be submitted in the state plan. Pending establishment of negotiated targets from RSA for PY22 and PY23.

Data Sources:

Level of Education Data from MRCIS, RSA-911 quarterly reporting, WIOA Annual Report

Frequency of Evaluation:

Progress toward completing this goal will be evaluated annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 9:

Provide Effective Services to Employers in the Commonwealth of Massachusetts to ensure retention rates of individuals placed in competitive employment.

This aligns with Goal I of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 9:

• Employment retention rate with the same employer at 2nd and 4th quarter after exit for MRC consumers closed during the current program year (Status 26 Closures) based on Employer Tax ID (EIN) in Unemployment Insurance Wage Data.
• # of repeat business customers (defined as a business where MRC places more than one job seeker during the program year)

Target:

400 or more repeat business customers annually where multiple job seekers are placed into employment. Pending establishment of negotiated standards from RSA/DOL which are expected for PY2024.

Initial Target is 70% of job seekers retained at the same employer between the 2^nd and 4^th quarter after exit. Establish and refine target based on baseline of data and track progress on performance. Pending establishment of negotiated standards from RSA/DOL which are expected for PY2024.

Data Sources:

Status 26 Closure Data from MRCIS, RSA—911 Report, Unemployment Insurance Quarterly Wage Data, WIOA Annual Report.

Frequency of Evaluation:

Progress toward completing this goal will be evaluated annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 10:

Maximize Successful Employment Outcomes for MRC Job Seekers for 90 Days or more and establish a new annual program outcome goal.  Reset goal and target annually based on performance.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 10:

• Total Sum and Percentage of Successful Employment Outcomes for MRC Consumers for the Current Program Year (Status 26 Closures).

Target:

Achieve 3,200 or more successful employment outcomes in the program year.

Achieve an Employment Rate at closure of 55.8% statewide as a result of consumer attaining successful employment outcomes.

Data Sources:

Status 26 Closure Data from MRCIS, Monthly Key Performance Indicators Tracking Report

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 11:

Maximize the number of Consumers Exiting the MRC VR Program whose Primary Source of Economic Support is from their own Employment Earnings.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment.

Next Steps:

Evaluate the following criteria in order to track progress of Goal 11:

• Proportion of Individuals Successfully Closed in Status 26 in the current fiscal year with a RSA-911 Employment Status Code of Competitive Employment in MRCIS with hourly wages at or above minimum wage (the higher of either State or Federal Minimum Wage; currently Massachusetts is higher at $12.75) whose Primary Source of Support at Closure is Personal Income (Code 1) minus the proportion of those consumers whose primary source of support at application was personal income (Code 1).

Target:

Ratio of 65% or more.

Data Sources:

MRCIS, Monthly Key Performance Indicators Tracking Report

Frequency of Evaluation:

Progress toward completing this goal will be evaluated monthly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 12:

Fully implement the re-design of Pre-ETS Services to Eligible and Potentially Eligible students (14 – 22) Maximize the Number and Percentage of high school students receiving Pre-Employment Transition Services, including work-based learning experiences (Pre-ETS/Potentially Eligible) from MRC, either eligible or potentially eligible.  Continue to coordinate Pre-ETS service delivery with partners and schools.

This aligns with Goal IV of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 13:

• Number of students (potentially eligible and eligible) receiving Pre-Employment Transition Services (Pre-ETS) from MRC and its contracted providers during the program year.
• Percent of students initiating services for each of the five Pre-ETS services (Work-Based Learning, Job Exploration Counseling, Counseling on Enrollment in Post-Secondary Education, Workplace Readiness Training, Self-Advocacy) from MRC and its contracted provider.
• Completion of an annual program evaluation report on Pre-ETS services provided by MRC and present findings to the SRC and MRC leadership.
• Explore ways to work with DESE and other partners to coordinate Pre-ETS services.

Target:

Serve 3,000 or more students receiving one or more of the five Pre-ETS services during the program year.

An average of 60% of students will initiate services for each of the five Pre-ETS services (Work-Based Learning, Job Exploration Counseling, Counseling on Enrollment in Post-Secondary Education, Workplace Readiness Training, Self-Advocacy) from MRC and its contracted providers during the program year.

Completion of an annual program evaluation report on Pre-ETS services provided by MRC and present findings to the SRC and MRC leadership.

Set up meetings with DESE and workforce partners to discuss coordination of Pre-ETS Services.

Data Sources:

MRCIS

Frequency of Evaluation:

Progress toward completing this goal will be evaluated monthly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 13:

Maximize the Number and Percentage of youth (defined as ages 14 through 24) consumers served by MRC completing education and training programs, including post-secondary education as part of MRC’s efforts to coordinate services for youths with WIOA partners, including the MassHire workforce system.

This aligns with Goal IV of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 12:

• Number and Percent of Youth Age 14 to 24 Completing Education and Training Programs. Measured by the flow of Youth Consumers moving from Status 18 Training and Education into Status 20 Job Ready or Status 22 Job Placement during the month/fiscal year divided by the total number of youth consumers served in Status 18 Training and Education during the month/fiscal year.

Target:

At or above 150 or 3% of youth consumers per month completing training or education, annual total of 2200 or 15%

Data Sources:

MRCIS

Frequency of Evaluation:

Progress toward completing this goal will be evaluated monthly and annually.

Overall WIOA Combined State Plan Category:

Increase credentialing and job placement outcomes for individuals, including youth with barriers to employment.

MRC Goal 14:

Create career pathways for job seekers through maximizing the Number of Successful Competitive Employment outcomes and the percent of Placements leading to Successful Employment Outcomes through MRC’s Competitive Integrated Employment Services (CIES) programs in partnership with Community Rehabilitation Providers.

This aligns with Goal II of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 14:

• Total Number of 90 Day Successful Employment Outcomes from CIES Program; Total Number of CIES Successful Employment Outcomes divided by the total number of 30-Day Placements for the CIES Program, % of CIES consumers served achieving a placement.

Target:

Exceed 600 Successful Employment Outcomes for CIES for the fiscal year and greater than 75% of CIES placements result in successful employment outcomes, and 50% or more of CIES consumers served during the year are placed into employment.

Complete the redesign and deployment of MRC CIES contracts successfully through the RFP and annual monitoring and program evaluation process to provide CIES Pay for Performance services (Annual Program Evaluation Report).

Data Source:

MRC CIES Quarterly Cumulative Utilization Report and Annual Program Evaluation Report

Frequency of Evaluation:

Progress toward completing this goal will be evaluated monthly and annually.

Overall WIOA Combined State Plan Category:

Support business growth and sustainability elevating workforce services and developing diverse talent pipelines for businesses.

MRC Goal 15:

Continue to provide consumers with an avenue to access employment and training opportunities through participation in the Donated Vehicle Program in partnership with Good News Garage and exploring other transportation partnerships.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 15:

• Number of Consumers Participating in the Donated Vehicle Program who obtain a successful employment outcome or who enter training and education (Status 18) divided by the number of consumers participating in the Donated Vehicle Program during the current fiscal year.
• Research additional transportation partnerships to assist with transportation including programs related to bicycling.

Target:

Greater than 90% of Consumers participating in the Donated Vehicle Program during the current fiscal year result in successful employment outcomes or enrollment in training or education (Status 18).

Issue 100 vehicles per program year utilizing the RFR process, for a total of 400 over the 4-year period.

Number of individuals who may be employed as a result of this program

90% or greater satisfaction with the program

Completion of research on additional transportation partnerships and presentation of a report to leadership and the SRC

Data Sources:

MRCIS

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 16:

Provide Quality Vocational Rehabilitation Services leading to increased successful employment outcomes to individuals with Autism.  Coordinate services for individuals with Autism with partners.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 16:

• Number of successful employment outcomes as defined by Status 26 closures for MRC consumers with a Primary and/or Secondary RSA Disability Cause Code of 08 and employment rate for these consumers.
• Number of consumers served on the Autism Spectrum

Target:

Equal or greater to 200 consumers employed per program year

75% employment rate or greater for consumers on the autism spectrum receiving Life Mapping services

55.8% or greater employment rate for consumers with autism spectrum receiving VR services

Data Sources:

MRCIS

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 17:

Continued Outreach to the Asian community to identify strategies for serving this underserved population.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Implementation of additional Focus Groups to MRC regions with high concentrations of Asian community, such as Braintree and Boston

Increase in the number and percent of Asian consumers served by MRC

Target:

Complete focus groups or community meetings in Braintree and/or Boston, and/or other areas with high population concentration of Asian communities by the end of the program year, with consultation of the diversity and bilingual committees to review results and to develop best practices in collaboration with community organizations for increasing outreach efforts and services to the Asian community based on the comprehensive needs assessment survey conducted by the SRC, to present to agency leadership.

Develop and implement a new consumer engagement program which will include coordination of outreach services to community organizations in areas with underserved populations.

Increase in the number and percent of Asian consumers served by MRC from prior year.

Data Sources:

Program evaluation program data, MRCIS, SRC engagement work plan.

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 18:

Research Best Practices Models to create career pathways and increase employment of Individuals with Disabilities based on recommendations provided by the SRC Executive Committee.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Completion of research of best practices, models, or capstone projects for the development of new programs intended to provide enhanced training and job placement for individuals with disabilities for presentation to the leadership team and the SRC.

Target:

Completion of research and completion of a report by the end of the program year for presentation to MRC Leadership and the SRC.

Data Sources:

CSAVR, Google/Electronic Reference Libraries.

Frequency of Evaluation:

Progress toward completing this goal will be evaluated annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 19:

Expand the use of occupational goal information from MRC job seekers to inform job placement efforts.  Share occupational data and coordinate sharing of labor market information with WIOA Workforce Partners including MassHire.

This aligns with Goal V of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment.

Key Performance Indicators:

Develop a report of MRC job seekers based on vocational goals in the MRCIS system by Standard Occupational Code (SOC Code) compared to job placements and outcomes for job seekers by SOC Code.

Track placements and occupational goals by SOC code and SOC category.

Research strategies for linking occupational code data with industry classification data.

Revamp labor market information reports for MRC staff.

Target:

Complete reports and presentation of findings to agency leadership and the Job Placement Unit by the end of the program year.

Research strategies and develop recommendations for linking occupational code and industry classification data to guide job placement efforts, sector employment, and to assist with coordination of business services with WIOA partners.

Complete new labor market report templates for MRC staff.

Data Sources:

MRCIS

Frequency of Evaluation:

Progress toward completing this goal will be evaluated annually.

Overall WIOA Combined State Plan Category:

Ensure Massachusetts has a world-class service delivery system by integrating use of modern tools and techniques.

MRC Goal 20:

Research and develop ways to conduct outreach to college students and other groups to increase awareness of MRC services and research additional resources to assist MRC consumers who are in post-secondary education programs.

This aligns with Goal V of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Completion of research into ways MRC can outreach to college students to increase awareness of MRC services.  Develop additional resources and programs that may assist MRC consumers in post-secondary education program. Present findings to the leadership team and the SRC.

Target:

Completion of research into ways MRC can outreach to college students to increase awareness of MRC services.  Develop additional resources and programs that may assist MRC consumers in post-secondary education program. Develop a report and present findings to the leadership team and the SRC.

Data Sources:

Google/Electronic Reference Libraries

Frequency of Evaluation:

Progress toward completing this goal will be evaluated annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 21:

Implementation of a new MRC MassHire Training and Placement Collaborative Program where MRC is coordinating training services for MRC Job Seekers through the MassHire Career Center network, as part of efforts to coordinate service delivery across WIOA workforce partners in Massachusetts.

This aligns with Goals I and III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment.

Key Performance Indicators:

MRC will develop Key Performance Indicators for this project with MassHire.  Use data from Key Performance Indicators to establish a baseline and develop targets during PY2022 and PY2023 based on PY2021 data.

Completion of an annual program evaluation report on the MassHire Training and Placement Collaborative Program and present findings to the SRC, MRC leadership, and WIOA partners.

Target:

Completion of Key Performance Indicators, Establishment of baseline data and develop targets by PY2022 based on project data.

Completion of an annual program evaluation report on the MassHire Training and Placement Collaborative Program and complete presentation of findings to the SRC, MRC leadership, and WIOA partners.

Data Sources:

MRCIS, Reports from MassHire

Frequency of Evaluation:

Progress toward completing this goal will be evaluated annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

MRC Goal 22:

Provide Quality Vocational Rehabilitation Services leading to increased successful employment outcomes to individuals with behavioral health needs.  Coordinate services for individuals with Behavioral Health Needs[1] with partners.

This aligns with Goal III of the WIOA Combined State Plan and is based on the results of the MRC Comprehensive Statewide Needs Assessment and the SRC Recommendations.

Key Performance Indicators:

Evaluate the following criteria in order to track progress of Goal 16:

• Number of successful employment outcomes as defined by Status 26 closures for MRC consumers with a Primary and/or Secondary RSA Disability Code of 18 and employment rate for these consumers  (excluding those participating in the MRC DMH ACCS program)
• Number of consumers served with a Disability Code of 18 during the program year

Target:

Equal or greater to 700 consumers employed per program year (excluding those consumers participating in the MRC DMH ACCS program

Employment rate of 55.8% or greater for consumers with Disability Code 18 receiving MRC VR services (excluding consumers participating in the MRC DMH ACCS program)

Data Sources:

MRCIS

Frequency of Evaluation:

Progress toward completing this goal will be evaluated quarterly and annually.

Overall WIOA Combined State Plan Category:

Expand capacity of the workforce system to accelerate employment, especially for those with challenges to employment.

[1] Behavioral Health Needs are defined by RSA within Policy Directive RSA-PD-19-03 as Disability Code 18: Psychosocial Impairments (e.g., interpersonal and behavioral impairments, difficulty coping)