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Plan: Missouri PYs 2024-2027
Combined Plan C

Section: WIOA State Plan Common Elements

Narrative: III. b. 1.

Published
Located in:
  • III. Operational Planning Elements

    The Unified or Combined State Plan must include an Operational Planning Elements section that supports the State’s strategy and the system-wide vision described in Section II(c) above.  Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs.  This section must include—

    • b. State Operating Systems and Policies

      The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in section II Strategic Elements.  This includes—

III. b. 1. The State operating systems that will support coordinated implementation of State strategies (e.g., labor market information systems, data systems, communication systems, case management systems, job banks, etc.).

View corresponding narrative from PYs 2022-2023 (Mod)

Current Narrative:

The MPWS operates with the following systems:

  • Literacy Adult and Community Education System (LACES) from LiteracyPro is the Missouri Department of Elementary and Secondary Education AEL statewide data information system from which federal National Reporting System data is obtained.
  • MVR and RSB utilize the AWARE system. The Alliance Enterprise AWARE system was deployed in 2009 for MVR. RSB made the transition from System 7 to AWARE in 2019. AWARE is considered an excellent case management system among many of its users throughout the state. Alliance’s AWARE Solutions are used nationwide, serving over 12,000 vocational rehabilitation professionals. In the summer of 2023, RSB established a connection to the AWARE database tables in Tableau. RSB expects this tool to be an asset to the agency in making data informed decisions. RSB has implemented DocuSign in 2021 which has enabled quicker processing of application packets and allowed a more rapid engagement of client services.
  • MyDSS.mo.gov is an online portal that directs customers to the correct online application to apply for Child Care, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance (TA) cash benefits, Low Income Home Energy Assistance Program (LIHEAP), and Mo HealthNet (Medicaid) programs. Additionally, paper applications are available online for download to complete and submit through the mail.  
  • Family Assistance Management Information System (FAMIS) is an integrated system deployed in 2000 and used by the FSD to complete eligibility determinations and case processing for SNAP; MO HealthNet; TA (cash benefits); and Child Care. Staff enter information from applications and verification into the eligibility system to determine benefit eligibility.
  • Missouri’s Eligibility and Enrollment System (MEDES) is the upgraded eligibility system used to determine eligibility for Family Mo HealthNet programs for Missouri families. FAMIS eligibility determinations will transition to MEDES over time.
  • SNAP Module - All SkillUP providers utilize OWD’s MoJobs system for case management participants. Referrals are made from FAMIS to this system of SNAP clients eligible for services. Providers document participant assessments, employability plans, supportive services (components), employment obtained, educational status, and enter case notes. The Able Bodied Adults without Dependents self-directed job search hours are automatically sent to FAMIS from MoJobs. This system allows SkillUP providers to generate reports to facilitate case management. These reports include caseload by case manager, active cases, services provided individual, employment obtained, credentials obtained, and cases that have exited the program.
  • Missouri Work Assistance (MWA) Case Management System - All MWA providers utilize the robust MWA System for the case management of participants. Referrals and updates are received from the FAMIS eligibility system. Providers document participant assessments, employability plans, employment and training activities, employment obtained, and enter case notes. Alerts are sent to FAMIS when changes occur that impact eligibility. Participation hours in work activities are recorded in the system as well as supportive service payments to participants. The system allows providers to transfer cases from one provider to another. Templates for letters and forms are available in the system. This system also supplies MWA providers with reports to facilitate case management.
  • Missouri’s Automated Child Support System (MACCS) is used by the Child Support Division to case manage child support cases by tracking child support orders and payments, documentation of locating parents, recording establishment of paternity, monitoring and enforcing compliance orders, recording modifications of support orders, and distribution of child support collections.
  • The Missouri Information System (MIS) is a system developed and maintained by Adsystech for use by the Community Action Agency Network. MIS is utilized for customer intake, assessments, and referrals. The system allows for the data tracking and reporting of federally required outcomes.                                   
  • Department of Social Services, Office of Community and Workforce Initiatives has compiled a listserve of 162,000 Missouri jobseekers who have opted in to receive email communications highlighting hiring fairs, job opportunities, and community resources. Employers can reach potential employees through specific advertisements highlighting their hourly pay, benefits, and other perks such as hiring bonuses. 
  • MoJobs, developed by Geographic Solutions, Inc., has been in place with OWD since 2017. This software platform has been implemented in multiple states. The online accessible system performs functions including client registration, case management, database, and reporting and is accessible from a portal called jobs.mo.gov. The system is customer friendly and transitions smoothly to staff assisted program enrollment. From the jobs.mo.gov portal, the system also has a public-facing side that communicates information, including job opening information, features about programs, and labor market information.
  • UInteract is a comprehensive solution that supports the administration of the state’s Unemployment Insurance program. The solution interfaces with OWD’s jobs.mo.gov, creating a preliminary registration and providing unemployed workers real-time relevant information regarding potential job opportunities that fit their defined skillset, prior work history, and geographic preference. Additionally, UInteract identifies, selects, and refers eligible claimants for Reemployment Services and Eligibility Assessment programs that provide enhanced reemployment services through Missouri’s job centers.