Located in:
- III. Operational Planning Elements
The Unified or Combined State Plan must include an Operational Planning Elements section that supports the State’s strategy and the system-wide vision described in Section II(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and Policies
The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in section II Strategic Elements. This includes—
- 6. Program Data
- A. Data Alignment and Integration
Describe the plans of the lead State agencies with responsibility for the administration of the core programs, along with the State Board, to align and integrate available workforce and education data systems for the core programs, unemployment insurance programs, and education through postsecondary education, and to the extent possible, the Combined State Plan partner programs included in this plan. The description of the State’s plan for integrating data systems should include the State’s goals for achieving integration and any progress to date.
Describe data-collection and reporting processes used for all programs and activities, including the State’s process to collect and report data on co-enrollment, and for those present in the one-stop centers.
- A. Data Alignment and Integration
- 6. Program Data
- b. State Operating Systems and Policies
III. b. 6. A. ii. Describe the State’s plans to integrate data systems to facilitate streamlined intake and service delivery to track participation across all programs included in this plan
Current Narrative:
Integrated service delivery is a holistic approach to providing public services that focuses on efficiently and effectively meeting the needs of individuals through coordinated and streamlined processes. It is characterized by the integration of services across different agencies and sectors to provide a comprehensive support system for individuals seeking employment, training, or other related services.
One strategic activity to support integrated service delivery is the implementation of CiviForm, an innovative digital tool designed to streamline the application process for government and community services. Developed with support from Google.org, it simplifies the experience of finding and applying for various services, making them more accessible and efficient for residents.
Role in the Arkansas Workforce State Plan:
- Facilitate Access to Workforce Services: Integrated service delivery, enabled by tools like CiviForm, allows residents easy access to a range of services critical for employment and training.
- Enhance Efficiency and Effectiveness: By breaking down silos between different service providers, integrated service delivery ensures that resources are utilized more efficiently and effectively, leading to better outcomes for residents.
- Data-Driven Service Improvement: The data collected through integrated service delivery processes can be used to continuously improve service delivery, tailor services to meet emerging needs, and inform workforce policy decisions.
- Enhance User Experience: By providing a one-stop-shop for services, integrated service delivery makes it easier for residents to access the support they need, improving overall satisfaction and engagement.
Integrated service delivery reflects the commitment to a more coordinated, efficient, and customer-centric approach to workforce development. This initiative is crucial for ensuring that all Arkansans can easily access the support and opportunities they need to succeed in today’s dynamic job market.
CiviForm is a major component of Governor Sanders’ workforce strategy. All state agencies will be mandated to use the system upon its initial launch in the summer of 2024. CiviForm will serve as the “door” to all workforce development agency’s management information systems. Although many of the agencies will continue to utilize their own systems, application programming interfaces (API) will be used to share data across systems. Customers will apply for programs using CiviForm and key demographic information will be sent to each program notifying staff of the pending application. A customer will be referred to all programs that provide a service matching with an interest or barrier. CiviForm will serve as the primary intake system for all workforce development programs in Arkansas.