Located in:
- III. Operational Planning Elements
The Unified or Combined State Plan must include an Operational Planning Elements section that supports the State’s strategy and the system-wide vision described in Section II(c) above. Unless otherwise noted, all Operational Planning Elements apply to Combined State Plan partner programs included in the plan as well as to core programs. This section must include—
- b. State Operating Systems and Policies
The Unified or Combined State Plan must include a description of the State operating systems and policies that will support the implementation of the State strategy described in section II Strategic Elements. This includes—
- b. State Operating Systems and Policies
III. b. 6. D. Privacy Safeguards
Describe the privacy safeguards incorporated in the State’s workforce development system, including safeguards required by section 444 of the General Education Provisions Act (20 U.S.C. 1232g) and other applicable Federal laws.
Current Narrative:
Agency legal counsel and Division of Administration Office of Technology Services reviews and approves language in any applicable data-sharing agreement (DSA)and service contract to ensure that privacy safeguards are properly in place.
The Louisiana Workforce Commission (LWC) employs multiple safeguards to customer data. Internally, staff members are held accountable for the use of customer data. All employees accessing LWC’s customer management system, HiRE, are required to sign confidentiality agreements governing the use of information in the HiRE system. Rules, policies, and practices employed by LWC staff are focused on guarding customer data being used strictly for LWC program purposes. Staff use of the HiRE system is monitored by supervisors and state administrators for appropriate use.
Information in HiRE is kept on file in a secure database and will only be used by our staff to better provide assistance to LWC’s customers in determining eligibility for federal assistance in obtaining employment and/or training for employment. Customer information will not be transmitted to other companies, solicitors or organizations not associated with the performance of the responsibilities delineated in the federal Workforce Innovation and Opportunity Act of 2014.
For security purposes and to ensure that this service remains available to all users, HiRE also employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.