Narrative: l. 2.

Goal 1: DVR will work with partners and stakeholders to reduce the prosperity gap for people with disabilities by increasing quality employment outcomes for individuals with disabilities. The following priorities and strategies will support this goal to reduce the prosperity gap for people with disabilities by increasing the employment outcomes for individuals with disabilities:

1. DVR will promote the rapid engagement of job seekers. 
2. DVR will explore innovative opportunities to ensure continuous operation at full counselor capacity, despite inevitable situations of staff turnover, in order to improve the customer experience and support achievement of quality employment outcomes.
3. DVR will improve vocational counseling and guidance efforts to assist job seekers to develop goals that will lead to quality employment outcomes within key industries.
4. DVR will work with the State Rehabilitation Council to identify key data points, segmented at the appropriate levels, to monitor and track progress of all eligible individuals, including those with the most significant disabilites.
5. DVR will explore opportunities to develop a baseline measure of the overall customer experience and use this information to consider actions that will improve the customer experience.
6. DVR will develop and engage in outreach and awareness campaigns to improve access to the vocational rehabilitation program by individuals who are currently unserved or underserved. 

Goal 2: DVR will create a culture of growth and development to support staff retention and high quality service delivery to individuals with disabilities. The following priorities and strategies will support the goal to create a culture of growth and development to support staff retention and high quality service delivery to individuals with disabilities:

1. DVR supervisors will assist staff to develop actionable and individualized growth and development goals, demonstrating commitment to highly skilled and engaged staff.
2. DVR will pilot State as Model Employer strategies, building a more diverse and effective workforce, improving overall program quality and developing internal expertise, enabling DVR to provide technical assistance and support to other businesses regarding inclusive hiring practices.
3. DVR will coordinate an internal staff committee to advise leadership on opportunities to improve the organizational culture, leading to the growth, development, and engagement of staff at all levels. 

Goal 3: DVR will support the implementation of Employment First in Colorado, through the Office of Employment First and DVR’s Employment First Initiatives. The following priorities and strategies will support the implementation of Employment First in Colorado, through the Office of Employment First and DVR's Employment First Initiatives:

1. DVR will monitor and support the ongoing development of the Office of Employment First, in partnership with the University of Colorado Medical School, JFK Partners; the Colorado Office of Employment First; the Office of Employment First Advisory Committee; and the Employment First Advisory Partnership (EFAP).
2. DVR will effectively utilize Employment First staff positions, including the State Advisory on Disability Employment, I/DD Supported Employment Trainer/Coordinator, Behavioral Health Supported Employment Trainer/Coordinator, and Benefits Planning Coordinator.
3. DVR will support the State Rehabilitation Council to effectively coordinate the EFAP and support Colorado's progress on EFAP priorities and recommendations.