Narrative: a. 2.

(2) In order to provide high quality services to both job seekers and employers the DES and OWD utilize a collaborative approach to provide training to continuously enhance the professional development for the Missouri Job Center staff. Various methods are utilized to present training to state staff and employers on new programs and services including: in-person training by subject matter experts from both agencies, webinars, videos imbedded in the state’s case management system, program specific desk aides, on-the-job training, and conference calls.

OWD  provides professional staff development for all state staff through various instructional methods - desk aids, webinars and conference calls, instructional videos, and in-person training. As initiatives and issuances are updated and implemented, OWD works with subject matter experts to provide relevant, accurate, and timely training. OWD also offers training as requested by Central Office staff, program managers, and job center staff. These trainings range from communication and teamwork to policy- and program-specific subjects.  In fall of 2023, OWD developed a Registered Apprenticeship for those delivering Wagner-Peyser services in the job center.  This apprenticeship will promote professional development through the attainment of the Certified Workforce Development Professional credential, and will also focus on providing needed skills and on-the-job training to deliver quality services to customers.