Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain how the State will provide information and meaningful assistance to individuals requesting assistance in filing a claim for unemployment compensation through one-stop centers, as required by WIOA as a career service
Current Narrative:
Career services, including assistance in filing a claim for unemployment compensation, are offered in every Arkansas Workforce Center. Arkansas is uniquely setup to serve UI claimants through a service center model accessible statewide by customers. Employment services staff and one-stop partners are cross-trained to understand the basic requirements of all programs within the one-stop center. Individuals who seek assisting in filing UI claims, are provided with instructions on how to file and are also assisted with following through with those claims whether it be through helping a customer connect to the hotline via technology and equipment within the office, or providing accessibility options for customers who might need special accommodations or assistance. Each customer is provided with a center orientation that details all available services including labor exchange services and referrals to other programs and resources.