Narrative: c.

West Virginia claimants are profiled at the time the initial claim is filed to determine the level of assistance and support necessary to return to work. New and additional claims are taken online, and the information is reviewed for UI eligibility. Once a claim is processed, WFWV staff attempt to contact the claimant to explain the services offered by WFWV and partner agencies. Additionally, attempts are made to refer individuals to suitable employment. Every claimant is advised of the requirement to be able, available, and actively seeking full-time work for each week UI is claimed and must attest to the number of job contacts made during the week claimed. They are advised they must apply for and accept suitable work based on their work experience, training, and claim duration. UI eligibility requirements and the consequences for failing to meet them are reviewed during the benefit rights section and are available for further review online or through handout materials by visiting a local office.

In addition, those selected to participate in the Reemployment Services and Eligibility Assessment (RESEA) will receive all of the mandatory program components including the creation of an Individualized Reemployment Plan and additional services such as individual job search assistance or referrals to other partner programs. WFWV has developed an online self-scheduling process for those selected to participate and has moved from phone interviews to a more individualized virtual interview. The RESEA program is designed to motivate and encourage those likely to exhaust benefits by exploring previous work experience, accomplishments, and unique skill sets and how to use them effectively while job searching. During the virtual interview, individuals identify strengths and skill sets, set short- and long-term goals, begin developing a job search plan, and learn how to network effectively both in person and using social media.