Narrative: d. 1.

UI claimants can receive eligibility assessments and referrals to an array of training and education resources through the Wagner-Peyser Employment Service program. Staff trained in triage techniques use open-ended questions and/or assessment tools to connect unemployed individuals first to the most likely resources of highest potential value based on indicators they have shared about their personal background, situation, and interests.

UI claimants can create an account and upload a resume to the state’s job match system, WorkSourceWA. Once registered, claimants have access to all of the online features, such as: searching for jobs, identifying employment trends and occupational information, using the virtual recruiter to automatically receive alerts of new jobs that match the job skills in their resume, having their resume viewable by employers registered in the system, and accessing local education providers and programs.

In the first 7 weeks of receiving benefits, UI claimants may be called in for mandatory reemployment services through the RESEA program. Individuals who may be unemployed and not aware of services, or those who have abandoned searching for work, are also sought out through regular staff outreach or public service announcements. The online marketing of job fairs, employer hiring events and free workshops through websites and social media is also motivating customers to participate in services. UI claimants not selected for RESEA may freely pursue any self-service, facilitated self-help, or staff-assisted services which are supported by W-P funds, or any career services also supported by WIOA Title I Adult or Dislocated Worker funds for those eligible.