Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
d. 4. Provision of referrals to and application assistance for training and education programs and resources.
Current Narrative:
Employment Services staff are trained and equipped to provide career services to UI claimants. Through tools such as CiviForm, the common intake and digital referral system mentioned in this plan, customers will receive services in a holistic manner. The state uses a UI call center to assist UI customers and is now exploring a model where ES staff and WIOA partners will be able to connect with customers during wait times or after the session with UI ends. This model will introduce claimants to various services and allow for a bridge or hand-off to occur in real-time.