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Plan: Missouri PYs 2024-2027
Combined Plan C

Section: Wagner-Peyser Act

Narrative: e. 4. C.

Published
Located in:

e. 4. C. Increasing outreach worker training and awareness across core programs including the Unemployment Insurance (UI) program and the training on identification of UI eligibility issues

Current Narrative:

The MSFW training presentations are provided to job center staff and AES outreach staff through interactive computer-based webinars and in-person training. Training on UI program and eligibility issues is provided to both job center staff and AES outreach staff. The training is available on OWD’s Learning Management System. At a minimum, subject experts provide the training to all appropriate job center staff and AES outreach staff at least once a year and is available for new staff or upon request any time during the year. Once a year an experienced UI staff also provides job shadowing training to AES outreach staff. 

The Office of Workforce Development (OWD) and UMOS have developed a MOU that will allow for combined training to job center staff by OWD’s SMA and UMOS local staff. OWD has also worked with UMOS to develop brochures and other outreach materials that feature both agencies and the services available. AES staff will be able to assist farmworkers with UI claims during the off-season.

In order to provide high quality services to both jobseekers and employers, the Division of Employment Security and OWD utilize a collaborative approach to provide training and continuously improve professional development for the Missouri Job Center staff. Various methods are utilized to present training to staff on new programs and services including in-person training by subject matter experts from both agencies, webinars, videos imbedded in the OWD web portal, program specific desk aides, on-the-job training, and conference calls.