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Plan: Arkansas PYs 2024-2027
Combined Plan C

Section: Wagner-Peyser Act

Narrative: e. 5. B.

Published
Located in:

e. 5. B. Marketing the employment service complaint system to farmworkers and other farmworker advocacy groups

Current Narrative:

The State Monitor Advocate and MSFW Outreach Staff promote the Statewide Complaint System to farmworkers and farmworker advocacy groups during outreach, employer orientations, conferences, training sessions, and meetings.

An overview of the Statewide Complaint System is provided as a presentation and as part of an informational packet to farmworkers and farmworker advocacy groups. Each of the Local Offices have a poster specifying who to contact for complaints in addition to have it posted to the ADWS website for MSFWs.

In calendar 2022, all Local Offices have been trained and began using the USDOL's Complaint/Apparent Violation Form. The complaint form may be found on the ADWS website. To date, Local Offices receive training through scheduled webinars and office visits. Office visits are conducted in a coordinated effort on the Statewide Complaint System in addition to other topics such as, but not limited to new Virtual Reality (VR) headsets for the local office staff to use in outreach efforts. The VR headsets provide individuals to train through the use of modern technology. The modules allow the individual to select an occupation, learn, and see what the occupation is all about.