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Plan: Arkansas PYs 2024-2027
Combined Plan C

Section: Vocational Rehabilitation Program (Combined or General)

Narrative: a. 5.

Published
Located in:

a. 5. Provide the VR agency’s response to the Council’s input and recommendations, including an explanation for the rejection of any input and recommendations.

List each recommendation/input followed by the VR agency response

Current Narrative:

ARS values its relationship with the Council and the input and recommendations provided by SRC members. During the December 2022 quarterly meeting, the SRC discussed the two Client Satisfaction Surveys utilized at plan development and closure and determined they provided insufficient data to assess client satisfaction. As a result, an SRC sub-committee was formed with select agency staff assigned to provide support. After multiple subcommittee meetings a new Client Satisfaction Survey system was developed and presented at the March 2023 quarterly meeting. Following discussion and approval by the full SRC, ARS accepted the new survey system with the understanding that it would be implemented on a pilot basis to determine whether it achieved desired results. ARS appreciates the hard work of the SRC members that participated in this project.

ARS did not reject any input or recommendations from the SRC.