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Plan: West Virginia PYs 2020-2023
Unified Plan U

Section: Vocational Rehabilitation Program (Combined or General)

Narrative: i. 5.

Published
Located in:

i. 5. Personnel to Address Individual Communication Needs

Describe how the designated State unit has personnel or obtains the services of other individuals who are able to communicate in appropriate modes of communication with or in the native language of applicants or eligible individuals who have limited English speaking ability.

Current Narrative:

West Virginia does not have large populations of ethnic groups who speak a language other than English. Consequently, DRS has not experienced difficulties making its programs accessible and available statewide. The agency’s main language accessibility needs concern people who are deaf, and each DRS district is staffed with a specialist counselor providing full access to programs and services for people who have deafness or hearing impairments.

DRS continues to work with the West Virginia Commission for the Deaf and Hard of Hearing to train and certify interpreters in order to strengthen the network of providers for people who are deaf, hard of hearing, or deaf–blind. Numerous workshops and seminars are conducted to increase the number of interpreters, improve their communication skills, and provide better statewide coverage. These coordinated efforts will continue as needed.

DRS also ensures that its employees and consumers with blindness or visual impairments receive information and materials in their preferred mode of communication through various accommodations. Upon request, various DRS support units provide such services as assistive communication devices, large print and/or Braille materials, audiotapes, and electronic (computer) copies.