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Plan: Iowa PYs 2020-2023
Unified Plan U

Section: Vocational Rehabilitation Program (Combined or General)

Narrative: i. 5.

Published
Located in:

i. 5. Personnel to Address Individual Communication Needs

Describe how the designated State unit has personnel or obtains the services of other individuals who are able to communicate in appropriate modes of communication with or in the native language of applicants or eligible individuals who have limited English speaking ability.

Current Narrative:

IVRS contracts with interpreters to provide manual communication for individuals who are deaf when that is the preferred mode of communication. IVRS staff also contract with language interpreters when an individual speaks a language other than English. This may be done through a state agency, through a private agency, as well as the use of CTS Language Link, which is part of the State’s Master Agreement. Collaboration continues with the Iowa School for the Deaf on suggestions to improve service delivery for this population. IVRS maintains an agreement with the Iowa Department for the Blind to convert training materials into large print or Braille format for trainees with visual impairments and learning disabilities. All training materials are provided in the preferred means of communication, including Braille, large print, disk, or closed caption. IVRS, through the work of our SRC representative and Iowa Client Assistance Program, has made available an orientation video for outreach purposes which is completed in American Sign Language. Staff also use forms that have been translated into Spanish.