Narrative: d. 2.

Compared to other states, Missouri ranked 3^rd in the nation for performance in Employment 4^th Quarter Post-Exit, Credential Attainment, and Measurable Skill Gain. RSB’s individual performance resulted in a national ranking among blind agencies of 2^nd in the nation for employment 2^nd and 4^th Quarters After Exit, and 4^th in the nation for Credential Attainment and Measurable Skill Gain.

For PY 2022 RSB exceeded all expected levels of performance except MSG. The PY 2022 negotiated level for MSG was based solely on PY 2020 statewide performance, not individual agency performance, and was much higher than the Statistical Adjustment Model suggested. PY 2020 MSG statewide performance had a significant increase compared to previous years and it is possible that PY 2020 performance could have been an anomaly due to the impact of the COVID pandemic. Even with the high national ranking compared to other states, Missouri has not been able to meet or exceed the PY 2020 MSG performance in PY 2021 or PY 2022. The following strategies will be utilized to help ensure RSB meets the MSG negotiated performance level for PY 2023 and all performance measures for PY 2024 and 2025:

• Connect clients with the disability accessibility office at their training program.
• Encourage counselors to increase counseling and guidance while the client is participating in training programs.
• Continue ensure data to measure performance levels is entered accurately and timely.
  • Within the AWARE case management system, RSB has enacted reminders for staff to regularly review progress for the various training programs that clients are enrolled in.  This includes reminders to cease reporting when the training program has ended.
  • RSB conducts required quarterly training sessions for all VRCs and District Supervisors.   The training focuses on important reporting topics, such as reporting of MSG’s as well as the reporting of enrollment in training programs.
  • RSB has implemented into the case review process verification that MSGs are accurately reported with the appropriate supporting documentation available in the file.
  • The RSB staff responsible for reporting the 911 conducts checks of the data to ensure that enrollment in training programs and MSGs are being accurately reported, including:
    • Review of reported training services vs enrollment data to ensure the denominator captures all clients eligible for an MSG
    • Review of all individuals enrolled who do not have an MSG for the training period to ensure staff are accurately reporting client progress in the form of a MSG
    • Following up on enrollments that perhaps should be ended, either due to a past estimated end date of the training program, or an extended period with no MSG for the training program

• Rehabilitation Services for the Blind continually strives to find new ways to ensure that data is accurately reported.
  • RSB staff attended PEQA this past fall.  RSB staff also participate in users groups and focus groups made up of other SVRA staff to learn how others ensure data quality
  • RSB provides feedback to the case management vendor to develop additional system features that will streamline reporting.
  • RSB meets regularly with our counterparts at Missouri Vocational Rehabilitation to share ideas on best practices related to data quality.
  • RSB is in the process of creating Tableau dashboards with the goal of the upcoming program year to focus on building reports that will further assist with entering data accurately and timely.