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Plan: Arkansas PYs 2024-2027
Combined Plan C

Section: SNAP E&T

Narrative: a. 2.

Published
Located in:

a. 2. A description of the case management services and models, how participants will be referred to case management, how the participant’s case will be managed, who will provide case management services, and how the service providers will coordinate with E&T providers, the State agency, and other community resources, as appropriate. The State plan should also discuss how the State agency will ensure E&T participants are provided with targeted case management services through an efficient administrative process;

Current Narrative:

Case management is a required part of any component offered. The E&T provider will complete at least monthly check-ins with the participant to ensure that goals are being met, barriers are being addressed, and no other support services are needed.
The State Agency will monitor case management provided in all 75 counties within the state. The State Agency will monitor case management services by reviewing case notes, conducting random case audits, client interviews, processing reimbursements in a timely manner, researching participant information in the eligibility system, reviewing SNAP Works to ensure accurate data entry, and advocating on behalf of the participant as needed. The State Agency also provides an updated resource guide to E&T providers to assist them in finding resources available in their area and provides annual trainings that includes best practices, new regulations, and case management guidance in administering a holistic approach to case management.