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Plan: Missouri PYs 2024-2027
Combined Plan C

Section: SNAP E&T

Narrative: a. 2.

Published
Located in:

a. 2. A description of the case management services and models, how participants will be referred to case management, how the participant’s case will be managed, who will provide case management services, and how the service providers will coordinate with E&T providers, the State agency, and other community resources, as appropriate. The State plan should also discuss how the State agency will ensure E&T participants are provided with targeted case management services through an efficient administrative process;

Current Narrative:

All of the partners utilize the Office of Workforce Development’s (OWD) case management system, known as MoJobs, to serve SkillUP participants. Providers identify potential SkillUP participants in MoJobs by utilizing an interface with the FAMIS eligibility system to identify all Non-ABAWDs/ABAWDs and case closures. All providers verify the client is eligible through the MoJobs system, which reflects eligible participants. If there are any questions regarding potential eligibility, providers contact FSD for eligibility verification. If the person is not eligible, providers will refer participants to the closest Job Center or a Job Center of the participant’s choice.

Case management services are provided for all participants including, but not limited to:

  • Developing objective and specialized comprehensive assessment of skill levels and service needs, which includes in-depth interviewing and evaluation to identify employment barriers.
  • Creating and updating the Employment Plan to identify employment goals and objectives, and appropriate services needed to achieve those goals and objectives, including support services.
  • Providing short-term prevocational services, including development of learning skills, communications skills, interviewing skills, punctuality, personal maintenance skills, and professional conduct to prepare participants for employment or training.
  • Providing career counseling, including job search and placement counseling, during the period in which the participant is receiving services, and after receiving services for purposes of job placement.
  • Participant’s progress towards their employment goals.
  • Maintaining consistent contact with participants as appropriate to monitor a participant’s progress towards their employment goals.

All of the partners utilize the Office of Workforce Development’s (OWD) case management system called MoJobs to serve SkillUP participants. Providers identify potential SkillUP participants in MoJobs by utilizing an interface with the FAMIS eligibility system to provide all Non-ABAWDs/ABAWDs and case closures. All providers verify the client is eligible through the MoJobs system, which reflects eligible participants. If there are any questions regarding potential eligibility, providers contact FSD for eligibility verification. If the person is not eligible, providers will refer participants to the closest Job Center or a Job Center of the participant’s choice.

The SkillUP service model for FFY2024 continues to focus on providing services and short-term training to the unemployed and under-employed that results in rapid attachment to work and reduces or effectively eliminates the need for public assistance. FFY2024 will also highly focus on encouraging, mentoring, and advising SNAP participants to pursue different jobs and careers if they had job loss due to the pandemic. This will require providers to work with participants to understand both their skills sets and transferrable skills. DSS will continue to provide outreach from providers, text messages, and emails encouraging SNAP participants to engage in virtual job fairs, online learning, and pursuing new careers.

In addition to the explanations contained within this plan, the SkillUP handbook can be found at https://dss.mo.gov/employment-training-provider-portal/