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Plan: Colorado PYs 2020-2023
Combined Plan C

Section: Temporary Assistance for Needy Families Program

Narrative: h.

Published
Located in:
  • Temporary Assistance for Needy Families (TANF)

    States that include TANF in the Combined State Plan must outline how the State will meet the requirements of section 402 of the Social Security Act including how it will:

    (OMB Control Number: 0970-0145)

h. Ensure that recipients of assistance provided under the State program funded under this part have the ability to use or withdraw assistance with minimal fees or charges, including an opportunity to access assistance with no fee or charges, and are provided information on applicable fees and surcharges that apply to electronic fund transactions involving the assistance, and that such information is made publicly available (section 402(a)(1)(A)(viii) of the Social Security Act)

View corresponding narrative from PYs 2018-2019

Current Narrative:

Colorado has three options for recipients to receive their cash assistance: Colorado EBT card, direct deposit into a bank account, and enrolling in the KeyBank branded debit card. Fidelity Information Services (FIS) is the vendor that processes all EBT transactions for Colorado. The EBT card is the traditional method for recipients to receive their cash assistance. There is not a fee for making cash purchases, including getting cash back through a Point of Sale (POS) device. FIS charges a 32-cent ($.32) fee for withdrawing money at an ATM; any additional ATM surcharges may apply. The KeyBank debit card requires the recipient to complete an enrollment form to request this option. The KeyBank card provides the recipient more options for accessing cash; including online bill pay, while offering better opportunities for managing their money. The recipient can obtain their cash anywhere MasterCard is accepted. KeyBank does not charge a fee for withdrawing or accessing money at a; KeyBank branch, KeyBank ATM, AllPoint ATM, or POS terminal including cash back and online purchases. There is a $1.50 ATM processing fee for using a Non-KeyBank or Non-AllPoint ATM; additional ATM surcharges may apply. Information about establishments where EBT transactions are prohibited is provided to recipients at the eligibility interview and when the recipient requests to receive cash benefits on an EBT card. This information is also posted in County Department Human/Social Service offices. Recipients are also given an informational brochure. This brochure informs recipients:

  • Which types of transactions involve no fees or charges;
  • Which types of transactions involve fees and/or surcharges;
  • and Where they can access or withdraw their cash benefits (POS terminals at retail locations statewide and ATM machines).