Located in:
- Unemployment Insurance (UI)
(OMB Control Number: 1205-0132)
The Unemployment Insurance (UI) program requires a State Quality Service Plan (SQSP) on a 2-year planning cycle that is a condition of receipt of administrative funding to administer the program. The SQSP is the State’s UI performance management and planning process that allows for an exchange of information between Federal and State partners to enhance the UI program’s ability to reflect their joint commitment to performance excellence and client-centered services. A formal two-year SQSP is submitted biennially. On the off years, States may be required to modify the SQSP with additional corrective action plans and narrative if they are failing any new performance measures, and they are required to provide updated budget documents, certifications, and assurances. ETA Handbook No. 336, 18th Edition provides detailed guidance for the preparation and submittal of the SQSP and supplemental guidance is provided in an annual UIPL, issued as UIPL 15-19 for the FY 2020 SQSP. The Social Security Act (SSA) sections 302 and 303 authorize the Secretary of Labor to provide funds to administer the UI program and govern the expenditure of those funds. States that choose the option to include UI in a WIOA Combined State Plan will be required to submit their SQSP through the Combined State Plan process. The SQSP must be prepared in accordance to the instructions in ET Handbook 336, 18th Edition and there are no changes to the established SQSP cycle if a State chose to submit their SQSP through the Combined State Plan process.
- a. Contents of a Complete UI SQSP Package
A complete UI SQSP package includes the following documents, as described in Chapter 1, ETA Handbook 336, 18th Edition:
- a. Contents of a Complete UI SQSP Package
a. 3. The State Plan Narrative
State Plan Narrative is a vital element of the SQSP that provides a vehicle for sharing with the Federal partner State-specific efforts that affect the administration of the UI Program. The State Plan Narrative allows the State to describe in a single narrative: a) State performance in comparison to the Government Performance Review Act goals; b) actions planned to correct deficiencies regarding UI programs, UI program reviews and reporting requirements; and c) results of customer satisfaction surveys (optional).
Current Narrative:
Narrative
State: Virginia
Federal Fiscal Year: 2019-2020 SQSP Corrective Action Plan & Progress Report
Performance Narrative Requirement 1 Incorrect Recording of Issue Detection Date. Completion Date: 9/30/2020
Quarter 1 status report (12/31/2018): We continue to maintain 93% or better accuracy on separation issues, but adjudicators continue to struggle with non-separation issues and whether they are detected at claim filing or after the actual affected week has been claimed. Managers and supervisors continue to work one-on-one with individuals who do not meet this requirement. Case failure summaries also include IDD errors and these are shared across the board as well.
Quarter 2 status report (3/31/2019): Management and QA staff are working together to determine cause for errors detected and to ensure that scoring and adjudication staff are following the same methodology.
Performance Narrative Requirement 2 UI Reporting. Completion Date: 12/31/2018
Quarter 1 status report (12/31/2018): We continue to ensure a timely submission of the ETA 581 by the established due dates.