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Plan: Missouri PYs 2016-2017
Combined Plan C

Section: Wagner-Peyser Act

Narrative: e. 2. C.

Published
Located in:

e. 2. C. Increasing Outreach Worker Training and Awareness Across Core Programs Including the Unemployment Insurance (ui) Program and the Training on Identification of Ui Eligibility Issues.

Current Narrative:

The MSFW training presentations will be provided to Job Center outreach staff through interactive computer-based webinars and in person trainings. At a minimum, the following training will be provided to all appropriate Job Center staff at least once a year and available for new staff or upon request any time during the year.

DWD and UMOS have developed a MOU that will allow for combined training to Job Center staff by DWD’s SMA and UMOS local staff. We are also working with UMOS to develop brochures and other outreach materials that feature both agencies and the services they provide.

In order to provide high quality services to both jobseekers and employers the DES and DWD utilize a collaborative approach to providing training to continuously enhance the professional development for the Missouri Job Center staff. Various methods are utilized to present training to staff on new programs and services including: in-person training by subject matter experts from both agencies, webinars, videos imbedded in the DWD web portal, program specific desk aides, on-the-job training, and conference calls.