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2 Year Modification

Plan: Louisiana PYs 2018-2019
Combined Plan C

Section: WIOA State Plan Common Elements

Narrative: III. b. 1. A.

Published
Located in:

III. b. 1. A. State Operating Systems That Support Coordinated Implementation of State Strategies (e.g., Labor Market Information Systems, Data Systems, Communication Systems, Case-management Systems, Job Banks, Etc.).

Current Narrative:

Customer service and a focus on consumer needs for user-friendly resources in the areas of skill assessment, career planning, post-secondary training opportunities and workforce information are the highest priority. Louisiana Occupational Information System (LOIS) integration with HiRE provides a seamless delivery point for occupational and career data.

Through HiRE, LWC has maximized customer choice, providing the ability to directly enter the labor exchange process by either self-identification or through staff assistance. The system provides job- seekers with direct access to employer listings through the self-service component, as well as the ability complete skill-based resumes.

Enhancements launched in November, 2015, provided job-seekers with the ability to do business with the LWC more efficiently with online access to file appeals to unemployment insurance decisions, access real-time claim updates and the ability to correspond online rather than through postal mail.

Louisiana’s labor market information system, case management system, job bank, and internal (customer and staff) communications systems are all integrated into one system — HiRE. HiRE is administered by Geographic Solutions, Inc. (GSI). GSI is responsible for administration, development, and data management of the HiRE system. Each aforementioned functional area within HiRE has its own module for the intake and management of information (customer, labor market, job listings, etc.). This seamless coordination between these functional areas enables rapid and efficient access to different categories of information needed to assist job seekers and employers.

Louisiana’s HiRE system, as the designated state tool for job postings as well as the official job search tool Louisiana’s networking effort in the America’s Job Bank nationwide network. The HiRE system is also used for integrating job search efforts with other agencies. The raw data from HiRE contributes to the annual projections which are used for purposes of determining the industry and occupational demands of the state.

The system is additionally used as a single entry point for accessing UI benefits and job searches required through that program. Personnel in Management Information Systems (MIS), in coordination and agreement with Workforce Development leadership will continue to identify opportunities to link electronic delivery of services and resources.