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2 Year Modification

Plan: Louisiana PYs 2018-2019
Combined Plan C

Section: Wagner-Peyser Act

Narrative: d. 3.

Published
Located in:

d. 3. Administration of the Work Test for the State Unemployment Compensation System, Including Making Eligibility Assessments (for Referral to Ui Adjudication, if Needed), and Providing Job Finding and Placement Services for Ui Claimants; and

View corresponding narrative from PYs 2016-2017

Current Narrative:

For delivering services to Job Seekers, regardless of their “reason for” or “point of” entry into One-Stop Center service delivery, the State has adopted a Continuous Process Improvement (CPI) methodology. This process moves the Program Partners away from “Compartmentalization” and allows for the following in a real-time context: benchmarking (metric driven change); anticipating and meeting customer changing needs; local control of the process to reduce cycle time and idle resources; and incorporating lessons learned through marrying quality assurance (monitoring) directly to staff training.

The new design is customer demand driven and efficient. So, while it is important that all offices will “standardize job seeker core services and enrollment processes,” the way in which these are delivered may be flexible, and link directly to the manner in which Program Partners serve employers.

The new roadmap for all job seekers regardless of their reason for entering LWC services is designed for speed and flexibility by providing for Continuous Assessment, Career Services, and Follow-up. This supports determining participant needs, routing participants to the appropriate service, tracking participant activity throughout the process, and targeting and recording participant outcomes.

All customers visiting a physical One-Stop-Center location who receive staff-assisted services shall be included in the common measures performance calculations.

Because all One-Stop Center services, staff, facility and activities are funded in-part by both WP and WIOA, the sequence of services and assessments shall determine the timing for co-enrollment of job seekers who receive WP or WIOA Title 1B staff-assisted service in a One-Stop Center for reporting and performance measures.

Most jobseekers served in any One-Stop Center should be counted as participant in WIOA, regardless of the presence of WIOA-funded staff onsite. Conversely, most WIOA participants should be counted as WP participants; regardless the presence of WP funded staff at the enrolling service location.