Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
a. 2. Describe Strategies Developed to Support Training and Awareness Across Core Programs and the Unemployment Insurance Program, and the Training Provided for Employment Services and WIOA Staff on Identification of Ui Eligibility Issues and Referral to Ui Staff for Adjudication.
Current Narrative:
The state’s Reception and Resource Area Certification Program is available for all state and local partners in the WorkForce Centers and includes basic training on core programs as well as the Unemployment Insurance program. Modules that are included in this training program are:
- Unemployment Insurance basics, how to file a claim and claim benefits
- Assessing and referring the UI customer
- WIOA and State programs and services offered through the WorkForce Center system
- Career Planning Process
- Job Searching Process
- The state’s Customer Registration System that enrolls job seekers for all WorkForce Center services as well as the Wagner–Peyser program
- Adaptive Technology
- MinnesotaWorks (i.e. the state’s online labor exchange system)
- Equal Opportunity
- WIOA complaint process
- Data Privacy
- Customer Service
- Population Awareness
- Business Services
- "Language Line" translation services