Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
b. Explain How the State Will Provide Information and Meaningful Assistance to Individuals Requesting Assistance in Filing a Claim for Unemployment Compensation Through One-stop Centers, as Required by WIOA as a Career Service.
Current Narrative:
The state’s Reception and Resource Area Certification Program is available for all state and local partners in the WorkForce Centers and includes basic training on core programs as well as the Unemployment Insurance program. Modules that are included in this training program are:
- Unemployment Insurance basics, how to file a claim and claim benefits
- Assessing and referring the UI customer
- WIOA and State programs and services offered through the WorkForce Center system
- Career Planning Process
- Job Searching Process
- The state’s Customer Registration System that enrolls job seekers for all WorkForce Center services as well as the Wagner–Peyser program
- Adaptive Technology
- MinnesotaWorks (i.e. the state’s online labor exchange system)
- Equal Opportunity
- WIOA complaint process
- Data Privacy
- Customer Service
- Population Awareness
- Business Services
- "Language Line" translation services