Located in:
- Program-Specific Requirements for Wagner-Peyser Program (Employment Services)
All Program-Specific Requirements provided for the WIOA core programs in this section must be addressed for either a Unified or Combined State Plan.
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
- 3. Services Provided to Farmworkers and Agricultural Employers Through the One-stop Delivery System.Describe the State agency's proposed strategies for:
- 3. Services Provided to Farmworkers and Agricultural Employers Through the One-stop Delivery System.
- e. Agricultural Outreach Plan (aop). Each State Agency Must Develop an Aop Every Four Years as Part of the Unified or Combined State Plan Required Under Sections 102 or 103 of WIOA. the Aop Must Include--
e. 3. B. Marketing the Employment Service Complaint System to Farmworkers and Other Farmworker Advocacy Groups.
Current Narrative:
The Bureau of Employment Services implements the Employment Service (ES) Complaint System (per 20 CFR Subpart E §658.400 – 658.418) for retrieval of complaints that are filed at local one–stops and at the Central Office. The State Monitor Advocate also functions as the Complaint Resolution Administrator and has direct responsibility of the ES Complaint System process, field check and Apparent Violation forms. The State Monitor Advocate files records of all complaints as well as correspondence between parties and notes from all investigations for a period of three years. The State Monitor Advocate reviews these files quarterly to ensure compliance with appropriate complaint resolution processes and adherence to customer satisfaction principles. The SMA prepares and submits the Quarterly Complaint System Activity Report, which includes local office complaint logs, to U. S. Department of Labor, ETA Region I Office and provides a copy of the report to the Bureau Director and the State EEO Coordinator.